
Customer Support Specialist
4 days ago
About Silvish is a fast-growing silver jewelry brand redefining how modern India wears and gifts jewelry.
We are looking for a professional to be the voice of our customers.
Responsibilities:- Verify addresses for orders through confirmation calls.
- Manage end-to-end customer support across multiple channels including phone, email, and social media.
- Handle returns and exchanges with empathy and efficiency.
- Collect customer insights and feedback to improve products and packaging.
- Maintain accurate records of interactions and follow up with customers until resolution.
- Collaborate with teams to ensure smooth order fulfillment.
- Identify patterns in customer queries and suggest improvements.
- 1–2 years of customer support experience (D2C/e-commerce preferred).
- Excellent communication skills in English and Hindi.
- Strong problem-solving skills and ability to handle tough situations calmly.
- Highly active, energetic, and empathetic – with a customer-first attitude.
- Comfortable with CRM tools and on-site work.
Key Skills: Problem-solving, Communication, Teamwork, Adaptability, Time Management
What We Offer: A dynamic work environment, opportunities for growth, and a chance to make a difference in customers' lives
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