Customer Support Specialist

4 days ago


Bareilly, Uttar Pradesh, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 7,00,000
Job Title: Customer Support Specialist

About Silvish is a fast-growing silver jewelry brand redefining how modern India wears and gifts jewelry.

We are looking for a professional to be the voice of our customers.

Responsibilities:
  • Verify addresses for orders through confirmation calls.
  • Manage end-to-end customer support across multiple channels including phone, email, and social media.
  • Handle returns and exchanges with empathy and efficiency.
  • Collect customer insights and feedback to improve products and packaging.
  • Maintain accurate records of interactions and follow up with customers until resolution.
  • Collaborate with teams to ensure smooth order fulfillment.
  • Identify patterns in customer queries and suggest improvements.
Requirements:
  • 1–2 years of customer support experience (D2C/e-commerce preferred).
  • Excellent communication skills in English and Hindi.
  • Strong problem-solving skills and ability to handle tough situations calmly.
  • Highly active, energetic, and empathetic – with a customer-first attitude.
  • Comfortable with CRM tools and on-site work.

Key Skills: Problem-solving, Communication, Teamwork, Adaptability, Time Management

What We Offer: A dynamic work environment, opportunities for growth, and a chance to make a difference in customers' lives



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