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Customer Success Specialist
3 weeks ago
Job Description:
We are seeking a highly skilled Customer Success Specialist to join our team. As a Customer Success Specialist, you will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction and loyalty to our organization.
Responsibilities:
- Collection from existing clients through timely payments and collections
- Retention of customers through regular follow-up calls and emails
- Upselling and cross-selling opportunities to increase revenue
- Proficient communication in English and Hindi language
- Handling B2C client interactions via phone and email
- Interaction with customers to understand their needs and provide solutions
- Timely payment and collections from customers
- Excellent communication and negotiation skills
Requirements:
- Proven experience as a CRM Sr. Executive, Customer Success or Collection Specialist
- Knowledge of billing procedures and collection techniques
- Working knowledge of MS Office and databases
- Excellent communication and negotiation skills
Benefits:
Interested candidates can share their resume on the provided contact details.
Apply Now:
