
Ecommerce Customer Success Manager
1 week ago
About Us
We're a SaaS startup focused on developing an AI-native Marketing, Support & Sales suite for e-commerce brands.
Our platform is used by 3000+ e-commerce brands globally and has received significant investment from leading venture capitalists.
Our investors include Sequoia Capital India, Kunal Shah, Gaurav Munjal and more.
Job DescriptionThis role involves owning customer retention and making customers advocates of our platform while also listening to customer feedback to inform product development.
- Delivering exceptional customer onboarding experiences.
- Tracking product adoption to ensure customers derive maximum value.
- Becoming a trusted product advisor for customers, providing guidance on getting the most out of our platform.
To succeed in this role, you'll need:
- A passion for delivering service excellence that rivals a Michelin star restaurant.
- A genuine interest in helping people and making them successful.
- An ability to form meaningful connections with customers from diverse backgrounds.
This role is based in Bangalore.
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