
Customer Success Advocate
2 days ago
As a key member of our support team, you will play a pivotal role in onboarding candidates and guiding them to achieve their goals.
The ideal candidate should possess excellent communication skills, high customer-centricity, sound problem-solving abilities, and the capacity to facilitate seamless internal communication to drive student success.
Responsibilities:
- Onboard all candidates in your batch and acquaint them with program elements
- Understand candidate expectations and mentor them to achieve their objectives
- Keep candidates updated about the latest program developments via phone, email, or chat
- Analyze candidate performance and propose interventions to enhance lagging metrics
- Maintain a database of candidate interactions, growth, and expectations
- Provide regular feedback and motivation to struggling candidates
- Manage preparation for placement activities to maximize offers
- Act as a liaison between the support team and candidates to ensure iterative improvement of satisfaction levels
- Influence the program calendar by collaborating closely with the support team
Required Skills:
- Excellent written and spoken communication skills
- High customer-centricity and patience
- Sound problem-solving skills
- Proficiency in MS Office Suite (Outlook, Word, Excel)
We are seeking a motivated individual who is extremely customer-centric and enthusiastic about the challenges of a new emerging business environment.
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