Customer Success Advocate

2 days ago


Bareilly, Uttar Pradesh, India beBeeCustomerCentric Full time ₹ 5,00,000 - ₹ 10,00,000
Job Title: Customer Success Advocate

 

As a key member of our support team, you will play a pivotal role in onboarding candidates and guiding them to achieve their goals.

The ideal candidate should possess excellent communication skills, high customer-centricity, sound problem-solving abilities, and the capacity to facilitate seamless internal communication to drive student success.

Responsibilities:

  • Onboard all candidates in your batch and acquaint them with program elements
  • Understand candidate expectations and mentor them to achieve their objectives
  • Keep candidates updated about the latest program developments via phone, email, or chat
  • Analyze candidate performance and propose interventions to enhance lagging metrics
  • Maintain a database of candidate interactions, growth, and expectations
  • Provide regular feedback and motivation to struggling candidates
  • Manage preparation for placement activities to maximize offers
  • Act as a liaison between the support team and candidates to ensure iterative improvement of satisfaction levels
  • Influence the program calendar by collaborating closely with the support team

Required Skills:

  • Excellent written and spoken communication skills
  • High customer-centricity and patience
  • Sound problem-solving skills
  • Proficiency in MS Office Suite (Outlook, Word, Excel)

We are seeking a motivated individual who is extremely customer-centric and enthusiastic about the challenges of a new emerging business environment.



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