Excellence in Voice Process Quality

Job Title: Voice Process AssociateJob Description:We are seeking experienced and skilled professionals to support our US-based clients in a voice process role. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with...

Job Title: Voice Operations LeadWe are seeking a seasoned professional to lead voice-based operations teams.About the Role:Oversee daily delivery and performance metrics (AHT, CSAT, FCR, SLA) across multiple teams and projects.Manage KPIs and ensure Service Level Agreement adherence, supervising Team Leads, Trainers, and QAs.Collaborate with clients and...

Customer Service Representative OpportunityHiring for a Customer Service Associate - International Voice Process position. This role involves handling customer inquiries and issues via phone, providing accurate and timely information on products and services, troubleshooting technical issues, and meeting customer satisfaction targets.Requirements:Excellent...

Job Overview:The primary objective of this role is to supervise the operational activities of a voice process, ensuring seamless execution and optimal performance. This encompasses managing day-to-day operations, leading a team of supervisors and agents, and implementing strategies to enhance first-call resolution and reduce average handling time.

Process Excellence LeaderWe're seeking a seasoned Process Excellence Manager to enhance business operations in the luxury residential real estate sector.This is an exciting opportunity to refine and optimize business processes, enforce project management methodologies, and implement industry best practices. With extensive experience in civil engineering,...

Job Title: Quality Assurance Lead Job Description:We are seeking a skilled Quality Assurance Lead to drive excellence in our software delivery processes. As a key member of our team, you will be responsible for ensuring the highest quality standards are met and exceeded. Required Skills and Qualifications:Experience: 5-10 years as a Delivery Lead or...

**Voice Over Artist Opportunity**We are seeking a highly skilled voice over artist to join our team. If you have a strong command over English and other Indian languages, we want to hear from you.Key Responsibilities:Record high-quality voice overs for various projects such as advertisements, social media, explainer videos, etc.Adapt your voice, tone, and...

Job SummaryAs a seasoned Quality Assurance professional, you will play a pivotal role in ensuring the excellence of our products.Key Responsibilities:Develop and implement robust quality audit processes, maintaining adherence to GMP standards and regulations.Coordinate vendor qualification activities for raw materials, packing materials, quality control...

Job Title: International Voice Support SpecialistWe are seeking a skilled and enthusiastic candidate to join our dynamic voice process team.The ideal candidate will be responsible for:Updating CRM systems with daily outbound calls using provided leadsVerifying and screening prospective customer data for accuracy and qualityCapturing additional information...

We are seeking an experienced professional to lead our quality management initiatives.The ideal candidate will have a proven track record of driving continuous improvement in transactional quality and delivery.Key responsibilities include managing call quality and client-related KPIs, evaluating the effectiveness of quality interventions, and strengthening...