US Voice Process Expert

Job Title: Voice Operations LeadWe are seeking a seasoned professional to lead voice-based operations teams.About the Role:Oversee daily delivery and performance metrics (AHT, CSAT, FCR, SLA) across multiple teams and projects.Manage KPIs and ensure Service Level Agreement adherence, supervising Team Leads, Trainers, and QAs.Collaborate with clients and...

As a voice of the customer expert, you will be responsible for gathering and analyzing customer feedback to drive business growth.Key Responsibilities:Collect and analyze customer feedback using MedalliaDevelop and maintain dashboards to track key performance indicatorsCollaborate with cross-functional teams to implement feedback-driven...

Job Overview:The primary objective of this role is to supervise the operational activities of a voice process, ensuring seamless execution and optimal performance. This encompasses managing day-to-day operations, leading a team of supervisors and agents, and implementing strategies to enhance first-call resolution and reduce average handling time.

Job OverviewWe are seeking a seasoned Quality Assurance Specialist to drive excellence in international voice processes.Main ResponsibilitiesDevelop and implement quality strategies to enhance transaction accuracy and delivery.Manage quality metrics and client-related Key Performance Indicators (KPIs).Evaluate the effectiveness of interventions and identify...

Customer Service Representative OpportunityHiring for a Customer Service Associate - International Voice Process position. This role involves handling customer inquiries and issues via phone, providing accurate and timely information on products and services, troubleshooting technical issues, and meeting customer satisfaction targets.Requirements:Excellent...

Business Transformation ExpertWe are seeking experienced professionals to contribute to large-scale transformation initiatives in the BFSI sector. These roles offer the chance to work on complex process mining programs, leveraging Celonis to uncover insights, optimize operations, and deliver measurable business impact.Drive end-to-end Celonis...

Job Title: International Voice Support SpecialistWe are seeking a skilled and enthusiastic candidate to join our dynamic voice process team.The ideal candidate will be responsible for:Updating CRM systems with daily outbound calls using provided leadsVerifying and screening prospective customer data for accuracy and qualityCapturing additional information...

**Voice Over Artist Opportunity**We are seeking a highly skilled voice over artist to join our team. If you have a strong command over English and other Indian languages, we want to hear from you.Key Responsibilities:Record high-quality voice overs for various projects such as advertisements, social media, explainer videos, etc.Adapt your voice, tone, and...

Job DescriptionWe are seeking a highly skilled Business Compliance Specialist to join our team in the USA. As a key member of our compliance team, you will be responsible for assisting clients with business formation and registration processes, ensuring timely completion and filing of annual reports, franchise taxes, and other recurring compliance...

Job OpportunityOur organization is seeking a highly skilled Process Safety Specialist to ensure the safe and efficient operation of our production facilities.The ideal candidate will possess extensive knowledge of process safety on FPSO offshore production facilities, high pressure gas processing systems, and oil/water/gas separation facilities.Key...