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Voice Of Customer Expert
2 weeks ago
As a voice of the customer expert, you will be responsible for gathering and analyzing customer feedback to drive business growth.
Key Responsibilities:- Collect and analyze customer feedback using Medallia
- Develop and maintain dashboards to track key performance indicators
- Collaborate with cross-functional teams to implement feedback-driven improvements
Requirements:
- 3-6 years of experience in VOC or a related field
- Proficiency in PowerPoint and Excel
- Strong analytical and problem-solving skills
Preferred Skills:
- PowerPoint and Excel expertise
- Experience with data analysis and visualization tools
- Strong communication and collaboration skills