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Voice Of Customer Expert

2 weeks ago


Bareilly, Uttar Pradesh, India beBeeCustomerFeedback Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

As a voice of the customer expert, you will be responsible for gathering and analyzing customer feedback to drive business growth.

Key Responsibilities:
  • Collect and analyze customer feedback using Medallia
  • Develop and maintain dashboards to track key performance indicators
  • Collaborate with cross-functional teams to implement feedback-driven improvements

Requirements:

  • 3-6 years of experience in VOC or a related field
  • Proficiency in PowerPoint and Excel
  • Strong analytical and problem-solving skills

Preferred Skills:

  • PowerPoint and Excel expertise
  • Experience with data analysis and visualization tools
  • Strong communication and collaboration skills