Customer Service Operations Expert

15 hours ago


Bareilly, Uttar Pradesh, India beBeeSpecialist Full time ₹ 72,63,700 - ₹ 1,21,21,212

Customer Service Operations Specialist Job Description:

Role Summary

This role is responsible for ensuring a premium customer service experience across multiple channels. The ideal candidate will have expertise in consumer service operations and excellent project management skills.

Key Responsibilities
  • Manage vendor operations, including driving targets, aligning processes, and serving as the first escalation point.
  • Monitor key performance indicators (KPIs), such as NPS, AHT, case backlogs, service levels, and quality standards.
  • Lead regular business reviews with vendors to ensure alignment and drive improvement.
  • Optimize processes and implement rollouts or new functionalities across regions.
Requirements
  • A bachelor's degree in a relevant field, such as business or communication.
  • At least three years of experience in contact vendor management within retail, digital, or e-commerce.
  • Expert knowledge in consumer service operations and strong project management skills.
What We Offer

A competitive compensation package and opportunities for professional growth and development.



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