Customer Service Professional

4 hours ago

Bareilly, Uttar Pradesh, India beBeeCustomer Full time ₹ 3,01,000 - ₹ 5,01,000

Role Overview:

We are seeking Customer Support Professionals to join our team in Gurugram.

The ideal candidate will have 0-2 years of experience in customer support, with a preference for candidates from the banking or financial services industry.

Main Responsibilities:

  1. Provide exceptional customer service over the phone and through written channels.
  2. Handle high volumes of inbound and outbound calls and emails, addressing customer inquiries, concerns, and account-related questions.
  3. Efficiently and accurately resolve customer issues, ensuring a positive and professional experience.
  4. Maintain detailed and accurate records of customer interactions and transactions.
  5. Collaborate with team members to achieve service level agreements and departmental goals.

About the Role:

This is an excellent opportunity for individuals who are passionate about delivering outstanding customer experiences and building a rewarding career in the banking and financial services sector.

Key Requirements:

  1. Strong communication skills in English, both verbal and written.
  2. Excellent problem-solving abilities and a customer-centric mindset.
  3. Ability to work in a fast-paced, target-driven environment.
  4. Willingness to work in a work-from-office setting with rotational shifts.

What We Offer:

  1. A competitive salary and a clear path for career growth in the banking and financial services industry.
  2. Comprehensive training to make you a service expert.
  3. A vibrant and supportive work culture.

Candidate Profile:

  1. 0-2 years of experience in customer support.
  2. Excellent communication and interpersonal skills.
  3. Strong problem-solving abilities and a customer-centric mindset.

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