Enterprise System Support Specialist

1 day ago

Bareilly, Uttar Pradesh, India beBeeApplication Full time US$ 10,00,000 - US$ 12,00,000
Application Support Engineer

We are seeking an experienced Application Support Engineer to join our global support team. In this role, you will be responsible for monitoring and managing enterprise-grade systems including IBM Sterling B2B, UiPath RPA bots, and various cloud-native database platforms.

The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively during off-hours and in a rotational shift model.

Key Responsibilities
  • Production Support & Incident Management:
    • Monitor and manage support tickets via JIRA and email.
    • Troubleshoot and resolve issues across:
    • IBM Sterling B2B integrations and translation services
    • UiPath RPA workflows and orchestrations
    • Database systems: SQL Server, Aurora PostgreSQL, MySQL, DynamoDB, and BigQuery
    • Meet defined SLAs for incident response and resolution (e.g., 15-min response, 1-hour resolution).

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