
System Health Specialist
5 hours ago
Job Title: System Health Specialist
The Role
We are looking for a skilled System Health Specialist to join our organization. The successful candidate will be responsible for monitoring system health via Grafana dashboards, managing incident communications, and ensuring high reliability of globally deployed web applications.
Key Responsibilities
- Monitoring Grafana dashboards and observability tools to detect failures and performance issues.
- Acting as the primary point of contact for incident response, initiating reports from automated alerts or joining active incident channels.
- Serving as the main point of contact during incidents, delivering frequent updates to customers and incident commanders.
- Interpreting operational metrics such as Quantiles, P99, and Prometheus data to assess system health.
- Tracking and managing permutations of a globally deployed microservices architecture running on Kubernetes.
- Collaborating with engineering and support teams to resolve issues quickly and efficiently.
- Maintaining strong communication and customer service throughout incident lifecycles.
The Ideal Candidate
We are seeking an experienced System Health Specialist who is well-versed in microservices architecture, cloud platforms, and observability tools. Key skills and qualifications include:
- 3+ years of experience monitoring and responding to incidents in a globally deployed web application.
- Strong experience with microservices architecture on Kubernetes.
- Deep understanding of observability tools and operational metrics (Grafana, Prometheus, P99, etc.).
- Familiarity with cloud services or any major cloud provider.
- Excellent communication and customer service skills – must be able to clearly articulate status and updates to technical and non-technical stakeholders.
What We Offer
- A full-time opportunity with competitive compensation package.
- Hybrid flexibility – onsite in Bangalore 3 days/week.
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