City Fleet Operations Manager
1 week ago
At Moove, we're on a mission to redefine access to auto finance and vehicle ownership, making the world more productive and successful. Our technology-enabled lending model transforms the availability of auto finance and vehicles for on-demand mobility marketplaces. By doing so, Moove creates sustainable jobs for entrepreneurs in the mobility sector.
About the RoleWe're looking for a City Fleet Manager who will be responsible for monitoring, supporting, and resolving driver issues within our Operations team. As a representative and ambassador for the team, you'll be the face of Moove across the company and to external stakeholders.
Key Responsibilities- Manage the strategy and execution of driver lifecycle events from sourcing to offboarding.
- Build and manage a team to create processes for and manage driver lifecycle and performance.
- Handle escalations and manage conflict resolutions with our customers.
- Plan, process, and execute approved vehicle purchases through our partner OEMs.
- Ensure fleet operations are in compliance with local and state rules and regulations.
- Find ways to cut costs and maximize profits.
- Support operational driver safety and compliance.
- Contribute to the budgeting process from a Fleet Operations perspective.
- Liaise with peers within the region and company to share knowledge and optimize operations.
- Monitor driver behaviors and ensure a high level of customer service.
- Analyze data to increase business operational efficiency.
- Lead deployment and quality of supply chain (i.e., Moove Driver partners).
- Collaborate with marketing teams to initiate creative local strategies and user growth campaigns.
- Recommend improvements to the product models to ensure that products are affordable and attractive to our driver partners.
- Focus the team on ensuring Driver Partners meet their KPIs.
- Set team KPIs.
We're looking for a candidate with a preferred degree in Logistics or Mechanical Engineering or Management, or on-the-job experience. Ideally, 6 years of similar experience in logistics or supply functions in startups. The ideal candidate must have excellent communication skills, strong negotiation skills, outstanding organizational skills, an analytical mindset, and good problem-solving skills. Candidates will be subject to an analytical test prior to interviews. Candidates must be tech-savvy and data-centric, with a growth mindset to scale up products and new geographies.
Key MetricsWe track the following key metrics:
- Weekly P&L output Actuals vs Targets
- Weekly Fleet Utilisation % of the fleet Actuals vs Targets
- Driver Full Deposits in hand where relevant by market
- NPA%
- Monthly Recovery % against fleet size
- Cash Collection % against receivables
- City Driver Partner satisfaction score
- Fleet Safety Telematics & Cameras
- Overall Fleet Growth
- Driver conversion vs vehicle ramp up targets
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make cities better. Moove is strongly committed to diversity within its community. The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
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