City Maintenance Operations Manager

7 days ago

Hyderabad, Telangana, India Moove Full time
About Moove

Moove is a mission-driven company that provides sustainable job creation by enabling fair access to vehicle ownership for customers who have previously been excluded from financial services. Our revenue-based vehicle financing and financial services empower mobility entrepreneurs around the world. And we're backed by some of the world's leading investors.

About the Role

As the City Maintenance Manager at Moove, you will oversee the maintenance operations within Hyderabad, ensuring the seamless functioning of our vehicles. Your role involves coordinating with various teams, managing maintenance schedules, and implementing efficient processes to uphold our high standards. We are looking for a proactive leader with strong organizational skills and a knack for problem-solving to enhance our city's operational excellence.

Key Responsibilities
  • Coordinate schedule and audit vehicle service maintenance & repair, handling escalations and managing conflict resolutions with our customers.
  • Build, manage, measure, and maintain relationships with Suppliers and Repair outlets to ensure that uptime of Fleet is maximized.
  • Prioritize and assign work to meet customers' needs.
  • Ensure quality compliance and safety of Moove assets.
  • Manage the Insurance process in line with Policy requirements.
  • Ensure that all Insurance claims are completed expediently and vehicles brought back to operation in the minimum timeframe.
  • Manage the Authorizations of maintenance to ensure that appropriate work is being done on the fleet at the optimized costs.
  • Continuous Improvement mindset with respect to processes and systems to create efficiencies and synergies.
  • Ad Hoc investigations and solutions as required from time to time.
  • Track expenses and oversee the budget for maintenance.
  • Conduct regular inspections of the facilities to detect and resolve problems.
  • Plan and manage all repair and installation activities.
  • Oversee equipment stock and place orders for new supplies when necessary.
  • Document and prepare daily progress reports and maintenance logs.
  • Critically evaluate the tracking solutions in place to monitor the driving habits of our DPs and where necessary provide retraining.
Requirements
  • Minimum 10 years of fleet maintenance management experience preferred.
  • An Associate's or Technical degree in Motor Mechanics is a must.
  • Hands-On Fleet Industry Experience is a must.
  • Strong customer service and organizational skills required.
  • Valid driver's license preferred.
  • Candidates will be subject to analytical tests prior to interviews.
  • Proficiency with computers, including Microsoft Office, Google Office Suite, and web-based applications preferred.
Key Metrics
  • Ensuring time-bound inspection and reduce downtimes.
  • Ensuring TAT of insurance claims under defined limits.
  • Ensuring PMS plan vs Actual with max X% deviation.
  • Monthly Cost projection vs actual.
  • Fortnightly report on Cost & TAT.
  • Onboarding vendors.
  • Vendor management.
  • Fleet level plan for PMS and adherence.
  • Team handling.
  • Coordination with Insurance for any escalation.
  • Monthly billing process with formats Submission from vendor to Company Accounts.
About the Team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

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