City Fleet Operations Manager
4 weeks ago
We are on a mission to redefine access to auto finance and vehicle ownership, making the world more productive and successful.
Our technology-enabled lending model transforms the availability of auto finance and vehicles for on-demand mobility marketplaces, creating sustainable jobs for entrepreneurs in the mobility sector.
About the Role
We are seeking a City Fleet Manager who will be responsible for monitoring, supporting, and resolving drivers' issues within our Operations team. This role requires a representative and ambassador for the team across the company and to external stakeholders.
Key Responsibilities
- Managing the strategy for and execution of driver lifecycle events from sourcing to offboarding.
- Building and managing a team to build processes for and manage driver lifecycle and performance.
- Handling escalations and managing conflict resolutions with our customers.
- Planning, processing, and executing approved vehicle purchases through our partner OEMs.
- Ensuring fleet operations are in compliance with local and state rules and regulations.
- Finding ways to cut costs and maximize profits.
- Supporting operational driver safety and compliance.
- Contributing to the budgeting process from a Fleet Operations perspective.
- Liaising with peers within the region & company to share knowledge and optimize operations.
- Monitoring driver behaviors and ensuring a high level of customer service.
- Analyzing data to increase business operational efficiency.
- Lead deployment and quality of supply chain (i.e. Moove Driver partners).
- Collaborate with marketing teams to initiate creative local strategies and user growth campaigns.
- Recommend improvements to the product models to ensure that products are affordable and attractive to our driver partners.
- Focus the team on ensuring DP hit their KPIs.
- Set team KPIs.
Requirements
- Preferred degree in Logistics or Mechanical Engineering or Management or on-the-job experience.
- Ideally 6 years of similar experience in logistics or supply functions in startups.
- Candidates must have excellent communication skills.
- Candidates must have strong negotiation skills.
- Outstanding organizational skills.
- Analytical mindset and good problem-solving skills.
- Candidates will be subject to analytical test prior to interviews.
- Candidates must be tech-savvy and data-centric.
- Growth mindset to scale up products and new geographies.
Key Metrics
- Weekly P&L output Actuals vs Targets
- Weekly Fleet Utilisation % of the fleet Actuals vs Targets
- Driver Full Deposits in hand where relevant by market
- NPA%
- Monthly Recovery % against fleet size
- Cash Collection % against receivables
- City Driver Partner satisfaction score
- Fleet Safety Telematics & Cameras
- Overall Fleet Growth
- Driver conversion vs vehicle ramp up targets
About the Team
We are a collaborative, positive, curious, and engaged team. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make cities better.
Moove is strongly committed to diversity within its community.
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
Pre-hiring Notice: Moove relies on the accuracy of the information contained in employment applications as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.
EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation, or any other protected characteristic.
Moove's Vision: Moove is a mobility asset finance company and is Uber's preferred fleet partner. Our Vision is to democratize vehicle ownership and empower mobility entrepreneurs worldwide.
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