City Operations Manager
1 month ago
About Workafella:
We are a vibrant ecosystem that inspires seamless productivity and quality thinking. Our mission is to provide high-energy workspaces designed to inspire fresh thinking, let doers collaborate, and let businesses rise and shine.
We believe in the luxury of your productivity. Our coworking spaces are more than just a workspace - they are a community that fosters growth, innovation, and success.
Job Summary:
We are seeking a dynamic and results-driven City Head who will be responsible for overseeing and managing customer service, operations, sales, and business development activities. Your primary goal will be to drive revenue and profitability, ensure client satisfaction, and establish the company's presence as a leading provider of coworking spaces in the city.
Key Responsibilities:
Business Development and Sales:
- Develop and implement a comprehensive business development strategy to increase revenue growth and maximize occupancy.
- Establish and foster partnerships and relationships with key customers and prospects both externally and internally.
- Takes control in the development of the Sales, lead generation, needed to meet your sales objectives. Provide full visibility into the sales pipeline at every stage of development.
Client Relationship Management:
- Directly responsible for the client retention and satisfaction.
- Build and nurture relationships with existing clients, understanding their needs and providing exceptional customer service.
- Conduct regular client meetings, address concerns, and ensure high levels of client satisfaction.
Operations and Facility Management:
- Oversee the day-to-day operations, ensuring smooth functioning, exceptional service delivery, and adherence to company standards.
- Manage a team of operations staff, including community managers, CSR, maintenance engineers and housekeeping staff and provide guidance, training, and performance feedback.
- Coordinate with the central operations team to implement standardized processes and policies across all locations.
- Monitor and maintain the overall cleanliness, functionality, and aesthetics of the Centers of the centres in city.
Financial Management:
- Directly responsible for the P&L, Income and Expenditure for the centre.
- Develop and manage the city budget, including revenue forecasting, expense control, and cost optimization.
Qualification
- Post Graduation in Business Administration, Management, or a related field.
- 15+ years of experience into management or leadership role. Experience ideally with the coworking, real estate, or hotel industry is a plus.
- Strong business development and sales acumen, with a track record of achieving targets and driving revenue growth.
- Excellent interpersonal and communication skills, with the ability to build and maintain relationships with clients, partners, and team members.
- Solid understanding of facility management, operations, and customer service principles.
- Financial acumen and experience managing budgets and financial performance.
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