City Development Executive

3 weeks ago


Hyderabad, Telangana, India Workafella Full time
City Head Role Summary:

We are seeking a results-driven City Head to oversee and manage customer service, operations, sales, and business development activities for Workafella in the city. Your primary goal will be to drive revenue and profitability, ensure client satisfaction, and establish the company's presence as a leading provider of coworking spaces.

Key Responsibilities:
Business Development and Sales:
• Develop and implement a comprehensive business development strategy to increase revenue growth and maximize occupancy.
• Establish and foster partnerships and relationships with key customers and prospects both externally and internally.
• Provide full visibility into the sales pipeline at every stage of development.
Client Relationship Management:
• Directly responsible for the client retention and satisfaction.
• Build and nurture relationships with existing clients, understanding their needs and providing exceptional customer service.
• Conduct regular client meetings, address concerns, and ensure high levels of client satisfaction.
Operations and Facility Management:
• Oversee the day-to-day operations, ensuring smooth functioning, exceptional service delivery, and adherence to company standards.
• Manage a team of operations staff, including community managers, CSR, maintenance engineers, and housekeeping staff, and provide guidance, training, and performance feedback.
• Coordinate with the central operations team to implement standardized processes and policies across all locations.
• Monitor and maintain the overall cleanliness, functionality, and aesthetics of the centers in the city.
Financial Management:
• Directly responsible for the P&L, income, and expenditure for the center.
• Develop and manage the city budget, including revenue forecasting, expense control, and cost optimization.

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