City Business Development Director

2 weeks ago

Hyderabad, Telangana, India Workafella Full time

About Workafella:

We are a dynamic ecosystem that inspires seamless productivity and quality thinking. Our vibrant workspaces are designed to foster fresh thinking, collaboration, and innovation. At Workafella, we believe in the luxury of your productivity.

Our presence in Mumbai, Chennai, Hyderabad, and Bangalore is a testament to our commitment to creating exceptional work environments. Exciting events and meaningful interactions add value to our business, making us more than just a workspace.

Job Summary:

We are seeking a seasoned professional to assume the role of City Head. This individual will oversee and manage customer service, operations, sales, and business development activities. The primary goal is to drive revenue and profitability, ensure client satisfaction, and establish our presence as a leading provider of coworking spaces in the city.

Key Responsibilities:

  • Business Development and Sales:
    • Develop and implement a comprehensive business development strategy to increase revenue growth and maximize occupancy.
    • Establish and foster partnerships and relationships with key customers and prospects.
    • Take control in the development of the sales pipeline, providing full visibility into all stages of development.
  • Client Relationship Management:
    • Directly responsible for client retention and satisfaction.
    • Build and nurture relationships with existing clients, understanding their needs and providing exceptional customer service.
    • Conduct regular client meetings, address concerns, and ensure high levels of client satisfaction.
  • Operations and Facility Management:
    • Oversee the day-to-day operations, ensuring smooth functioning, exceptional service delivery, and adherence to company standards.
    • Manage a team of operations staff, including community managers, CSR, maintenance engineers, and housekeeping staff.
    • Coordinate with the central operations team to implement standardized processes and policies across all locations.
    • Monitor and maintain the overall cleanliness, functionality, and aesthetics of the centers.
  • Financial Management:
    • Directly responsible for the P&L, income, and expenditure for the center.
    • Develop and manage the city budget, including revenue forecasting, expense control, and cost optimization.

Qualification:

  • Post-Graduation in Business Administration, Management, or a related field.
  • 15+ years of experience in management or leadership roles, with a background in coworking, real estate, or hotel management.
  • Strong business development and sales acumen, with a track record of achieving targets and driving revenue growth.
  • Excellent interpersonal and communication skills, with the ability to build and maintain relationships with clients, partners, and team members.
  • Solid understanding of facility management, operations, and customer service principles.
  • Financial acumen and experience managing budgets and financial performance.

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