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Project Analyst Role

As a Project Analyst, you will be responsible for managing end-to-end areas of responsibility including customer relationships, requirements clarification, proposal management and order setup in SalesForce.

About the Job

The ideal candidate will have previous experience in account management or customer service roles. A Bachelor's degree in Business Administration, Marketing, IT or a related field is required. Fluency in spoken and written English is also essential.

  • Key Responsibilities:
  • Manage end-to-end areas of responsibility including customer relationships, requirements clarification, proposal management and order setup in SalesForce.
  • Develop and maintain relationships with stakeholders, serve as primary point of contact for customer inquiries and issues.
  • Gain thorough understanding of customer needs and business context, clarify customer requirements and communicate them effectively within the organization.
  • Manage creation and delivery of proposals end-to-end, ensure proposals meet customer requirements and internal standards.
  • Set up and manage orders in the SalesForce system, ensure accurate and timely charging and order processing, credit/debit notes creation, amendments management.
  • Prepare reports and presentations using MS Excel and PowerPoint, maintain accurate records and documentation.
  • Act as single point of contact for internal processes.
Requirements:
  • Bachelor's degree in Business Administration, Marketing, IT or a related field.
  • Fluent spoken and written English.
  • Previous experience in account management or customer service roles preferred.
  • Proficiency in MS Office tools, especially Excel and PowerPoint, ability to analyze data and create meaningful reports.
  • Strong communication and negotiation skills, ability to work effectively in a team and independently.
  • Excellent time management and organizational abilities, detail-oriented with a focus on accuracy.