Senior Business Analyst

5 days ago

Indore, Madhya Pradesh, India Fusion Global Business Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the role:

  • Analyse large data sets, through reporting platforms, to find trends or anomalies that represent opportunities for service delivery optimisation, aligned to business goals.
  • Develop powerful client-facing CSI insights, use cases and reports.
  • Build documentation and visuals to support both technical and non-technical stakeholders.
  • Ensure exceptional documentation standards across all phases of delivery.
  • Conduct peer reviews of deliverables and statements of work.
  • Own and lead global client-facing meetings and workshops with professionalism and clarity.
  • Communicate technical or analytical concepts in accessible, business-oriented language.
  • Act as the primary BA contact for key client accounts and strategic engagements.
  • Manage timelines and quality assurance of deliverables from the team.
  • Provide oversight and direction for junior business analysts and data scientists.
  • Ensure alignment of analytical outputs with strategic business objectives.
  • Provide operational and strategic guidance on leveraging ITSM platforms effectively (BMC Helix, ServiceNow, etc.).
  • Identify gaps and propose optimisations based on metrics, KPIs, and ITIL best practices.
  • Collaborate with developers and product teams to enhance AI Talos and related platforms.
  • Contribute to prompt engineering and refining AI input/output for more relevant insights.

Additional Competencies:

  • 5+ years' experience in Business Analysis, with recent experience in a Senior or Lead BA role, or significant Service Management operational experience.
  • Analytical mindset
  • Demonstrated experience managing the delivery of tasks and people to tight deadlines.
  • Solid understanding of ITSM tools (e.g. ServiceNow, Ivanti, BMC) and ITIL processes.
  • Strong experience with reporting and data visualisation tools (e.g. Power BI, Excel, Tableau).
  • Excellent stakeholder management, facilitation, and presentation skills.
  • Clear and articulate communicator with fluency in English (spoken and written).
  • Detail-oriented with high standards in documentation and process delivery.
  • Comfortable working in Agile, Waterfall, and hybrid environments.
  • Experience guiding or mentoring junior team members.
  • Confidence to take ownership of projects and lead discussions or workshops independently.

Desirable Skills

  • Familiarity with prompt engineering for AI/LLM-based tools
  • Knowledge of presales processes and customer journey mapping
  • Understanding of AI applications within service management environments
  • Experience in Python, SQL, or similar scripting/data languages

Educational Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • ITIL Foundation certification (Practitioner or Advanced desirable)
  • CBAP, BCS, or other recognised BA certifications (desirable)

Job Type: Full-time

Benefits:

  • Flexible schedule
  • Health insurance
  • Life insurance
  • Provident Fund

Work Location: In person

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