Business Analyst

21 hours ago

Indore, Madhya Pradesh, India Techfastic Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Purpose:

Reporting to the Head of Value Engineering, this pivotal role drives the delivery of Fusion's AI Talos CSI service. The Senior Business Analyst leads benchmarking and analysis of global client service management data to identify and present actionable CSI initiatives and performance scorecards. Beyond core analysis, the Senior Business Analyst ensures timely and high-quality outputs from the supporting team, leads client engagements, and delivers operational excellence through in-depth ITSM and ITIL expertise. The ideal candidate combines technical acumen, people leadership, and client-facing expertise, with a strong command of English and excellent documentation standards.
About the role:


• Analyse large data sets, through reporting platforms, to find trends or anomalies that represent opportunities for service delivery optimisation, aligned to business goals.
• Develop powerful client-facing CSI insights, use cases and reports.
• Build documentation and visuals to support both technical and non-technical stakeholders.
• Ensure exceptional documentation standards across all phases of delivery.
• Conduct peer reviews of deliverables and statements of work.
• Own and lead global client-facing meetings and workshops with professionalism and clarity.
• Communicate technical or analytical concepts in accessible, business-oriented language.
• Act as the primary BA contact for key client accounts and strategic engagements.
• Manage timelines and quality assurance of deliverables from the team.
• Provide oversight and direction for junior business analysts and data scientists.
• Ensure alignment of analytical outputs with strategic business objectives.
• Provide operational and strategic guidance on leveraging ITSM platforms effectively (BMC Helix, ServiceNow, etc.).
• Identify gaps and propose optimisations based on metrics, KPIs, and ITIL best practices.
• Collaborate with developers and product teams to enhance AI Talos and related platforms.
• Contribute to prompt engineering and refining AI input/output for more relevant insights.

Additional Competencies
:


• 5+ years' experience in Business Analysis, with recent experience in a Senior or Lead BA role, or significant Service Management operational experience.
• Analytical mindset
• Demonstrated experience managing the delivery of tasks and people to tight deadlines.
• Solid understanding of ITSM tools (e.g. ServiceNow, Ivanti, BMC) and ITIL processes.
• Strong experience with reporting and data visualisation tools (e.g. Power BI, Excel, Tableau).
• Excellent stakeholder management, facilitation, and presentation skills.
• Clear and articulate communicator with fluency in English (spoken and written).
• Detail-oriented with high standards in documentation and process delivery.
• Comfortable working in Agile, Waterfall, and hybrid environments.
• Experience guiding or mentoring junior team members.
• Confidence to take ownership of projects and lead discussions or workshops independently.

Desirable Skills


• Familiarity with prompt engineering for AI/LLM-based tools
• Knowledge of presales processes and customer journey mapping
• Understanding of AI applications within service management environments
• Experience in Python, SQL, or similar scripting/data languages

Educational Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• ITIL Foundation certification (Practitioner or Advanced desirable)
• CBAP, BCS, or other recognised BA certifications (desirable)

  • Business Analyst

    1 week ago

    Indore, Madhya Pradesh, India Investogain Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Business Analyst located in Indore. The Business Analyst will be responsible for analyzing business needs, gathering business requirements, and translating these into functional specifications. Day-to-day tasks will also include creating business...

  • Business Analyst

    3 weeks ago

    Indore, Madhya Pradesh, India Infocrats Full time

    Key Responsibilities:- Work closely with stakeholders to gather, analyze, and document business requirements.- Translate business needs into functional specifications and work with cross-functional teams to ensure implementation.- Drive data-driven decision-making by identifying trends, patterns, and opportunities from business data.- Lead and mentor junior...

  • Business Intelligence Analyst

    21 hours ago

    Indore, Madhya Pradesh, India Growlytics Marketing Agency Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Business Intelligence Analyst,. The Business Intelligence Analyst will be responsible for gathering and analyzing data, creating dashboards, developing data models, and utilizing business intelligence tools. The role involves conducting business analysis to support decision-making processes and ensure...

  • Business Analyst

    4 weeks ago

    Indore, Madhya Pradesh, India Tata Consultancy Services Full time

    Business Analyst Desired Experience Range : 8 to 15 years of experience Location of Requirement : Indore Required Technical Skill Set Have strong functional background and understanding of Payments products both international and domestic clearing. Worked on ISO20022 format in domestic / international clearing Had worked on difference scheme of products...

  • Senior Business Analyst

    22 hours ago

    Indore, Madhya Pradesh, India Adlerqa Technologies Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWelcome to Alderqa Technologies, your go-to partner for all your QA needs. We are a team of tech enthusiasts dedicated to delivering high-quality software and product consulting, end-to-end project deliveries, and quality assurance projects. We also specialize in web and mobile application development, software development, DevOps,...

  • Business Analyst

    3 weeks ago

    Indore, Madhya Pradesh, India Techdome Full time

    Job DescriptionSolve Business Challenges and Be a Solution Architect with Techdomes Agile Team Join us as a Business Analyst and play a pivotal role in shaping high-impact software solutions.Work alongside a dynamic team to gather requirements, create clear documentation, and bridge the gap between clients and developers.Leverage your skills in BRD/SRS...

  • Senior Business Analyst

    2 weeks ago

    Indore, Madhya Pradesh, India Betaque Full time

    Job Title : Business Analyst IT Services.Location : Indore.Experience Required : 2 to 5 Years.Department : Sales & Development.About Betaque :Betaque is a growing IT solutions company delivering world-class services in Web and Mobile App Development, Cloud Computing, Blockchain, and AI/ML technologies. We're seeking a skilled Business Analyst to help manage...

  • Business Research Analyst

    4 days ago

    Indore, Madhya Pradesh, India Climeto Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Climeto Sustainable Services Pvt. Ltd is a global leading "Environment, Sustainable & Climate change consulting company. We're a founding company in the emission reduction industry, helping build Climeto's carbon credits, Plastic credits, and EPR market- the first of its kind in the world.As a Business Analyst, you will act as a vital link between our...

  • Senior Business Solutions Analyst

    2 weeks ago

    Indore, Madhya Pradesh, India beBeeAnalysis Full time ₹ 4,00,000 - ₹ 8,00,000

    Business Solutions AnalystWe are seeking a Business Solutions Analyst to join our team.The ideal candidate will have experience in analyzing business systems, processes and data to propose innovative solutions. Key responsibilities include:Conducting thorough analysis of business and system requirementsAmbiguity resolution through Impact Analysis: Assess...

  • Business Analyst

    4 weeks ago

    Indore, Madhya Pradesh, India Tata Consultancy Services Full time

    Business AnalystDesired Experience Range : 8 to 15 years of experienceLocation of Requirement : IndoreRequired Technical Skill Set1. Have strong functional background and understanding of Payments products both international and domestic clearing.2. Worked on ISO20022 format in domestic / international clearing3. Had worked on difference scheme of products...