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Community Liaison

3 weeks ago

Bengaluru, Karnataka, India beBeeRelationship Full time ₹ 8,00,000 - ₹ 15,00,000

Job Summary:

We are seeking a Relationship Professional to join our team. As a key member of our team, you will play a critical role in building and maintaining relationships with volunteers and nonprofit organizations working to address social causes.

You will be responsible for providing technical leadership and guidance to the team on case review with proper documentation. Additionally, you will develop project plans, set milestones, identify and mitigate risks, and prepare recurring issues documentation.

In this role, you will mentor and coach junior team members, train new Relationship Professionals, and evaluate and optimize existing processes and systems.

Key Responsibilities:
  • Technical Leadership: Provide technical guidance to the team on case review with proper documentation.
  • Project Management: Develop project plans, set milestones, identify and mitigate risks, and prepare recurring issues documentation.
  • Mentorship: Mentor and coach junior team members, train new Relationship Professionals, and evaluate and optimize existing processes and systems.
  • Quality Assurance: Ensure high-quality standards and address complex technical issues.
Requirements:
  • Experience: Minimum 3 years of relevant experience in providing support or equivalent combination of education and experience.
  • Customer-Centric Mindset: Customer-centric mindset with a passion for delivering exceptional customer experiences.
  • Leadership Skills: Excellent leadership and communication skills, with the ability to influence and collaborate with stakeholders at all levels.
  • Technical Expertise: Strong understanding of software architectures, Microsoft products, software lifecycle methodology, and information systems development required.
  • Analytical Skills: Analytical mindset with the ability to interpret data and make data-driven decisions to improve support operations.
  • Communication Skills: Must be able to communicate effectively.

This is an exciting opportunity to make a positive impact in the community and build a fulfilling career.