
Senior Customer Service Liaison
11 hours ago
Job Title: Senior Customer Service Liaison
About the Role:The Senior Customer Service Liaison is a key position that ensures customer satisfaction by addressing inquiries and resolving issues promptly.
Main Responsibilities:
- Address customer queries and concerns through active listening, empathy, and effective communication.
- Maintain accurate records of customer interactions using CRM software.
- Collaborate with internal teams to resolve complex customer issues that require escalation.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Necessary Qualifications:
- Excellent oral communication skills
- Flexibility in shifts
- Ability to work in a fast-paced environment
What We Offer:
We offer a dynamic work environment, competitive compensation, and opportunities for professional growth and development.
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