Senior Customer Service Liaison

11 hours ago


Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 7,00,000

Job Title: Senior Customer Service Liaison

About the Role:

The Senior Customer Service Liaison is a key position that ensures customer satisfaction by addressing inquiries and resolving issues promptly.

Main Responsibilities:

  • Address customer queries and concerns through active listening, empathy, and effective communication.
  • Maintain accurate records of customer interactions using CRM software.
  • Collaborate with internal teams to resolve complex customer issues that require escalation.
  • Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Necessary Qualifications:

  • Excellent oral communication skills
  • Flexibility in shifts
  • Ability to work in a fast-paced environment

What We Offer:

We offer a dynamic work environment, competitive compensation, and opportunities for professional growth and development.



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