Senior Customer Service Liaison

2 days ago

Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 45,00,000
Job Title: Senior Customer Service LiaisonWe are seeking a skilled Senior Customer Service Liaison to provide exceptional support to our customers. The ideal candidate will have excellent communication skills, be proactive, and possess a strong problem-solving attitude.The role involves providing technical support to parents and teachers, handling escalation tickets, scheduling and managing student classes, and ensuring customer retention and satisfaction.This is an exciting opportunity for a customer-centric individual to join our team and make a meaningful impact.Key Responsibilities:
  • Provide exceptional customer experience through various channels including chat, email, and phone.
  • Offer technical support to parents and teachers to resolve issues efficiently.
  • Manage escalation tickets in a timely and professional manner.
  • Schedule, reschedule, and manage student classes effectively.
  • Develop strong relationships with customers to ensure retention and satisfaction.
Required Skills and Qualifications:
  • Excellent written and verbal communication skills in English.
  • Proactive attitude with a focus on problem-solving and customer satisfaction.
  • Proficiency in Microsoft Office Suite; familiarity with CRM tools is a plus.
  • Positive attitude, adaptability, and eagerness to learn.

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