Customer Service Liaison

3 days ago

Bengaluru, Karnataka, India beBeeCommunication Full time ₹ 1,04,000 - ₹ 1,30,878
  • The ideal candidate will possess a strong focus on communication, ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant teams and tracked through to resolution.
  • They will be responsible for compiling, reviewing, and actioning reporting suites for key account customers and business per KPI requirements.
  • Customer complaints will be actioned with detailed and accurate root cause/corrective actions implemented, formally documented, and submitted to the customer.
  • Carrier management involves tracking open customer orders through to delivery/return/claim and actioning exceptions as they arise.
  • Carrier performance will be reported against agreed KPIs and trends actioned for root cause & corrective actions.
  • Weekly carrier & customer task meetings, along with monthly reviews & QBRs, will be participated in.
  • Self-billing includes managing all billing activities for carrier and customer transactions.
  • Daily/weekly/monthly reporting suite from the TMS system will be provided per required customer & carrier customised reporting requirements.
  • Participation in control tower/customer projects is expected.

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