
Regional Service Operations Lead
1 week ago
Unlock your potential in a dynamic role that combines leadership, technical expertise and strong customer relationships.
About the Job:
- We are seeking an experienced Service Operations Manager to lead our team of field service engineers.
- You will be responsible for planning, coordinating and monitoring service operations across the zone to ensure optimal uptime of our instruments.
Key Responsibilities:
- Service operations management: Plan, coordinate and monitor service operations to ensure efficient execution and minimal downtime.
- Preventive maintenance and breakdown support: Identify and address potential issues before they become major problems.
- Review and analyze service KPIs: Mean time to fix (MTTF), first time fix rate (FTFR) and net promoter score (NPS).
Team Leadership:
- Lead, train and motivate a team of field service engineers.
- Conduct performance reviews and provide technical and soft skill development.
Customer Relationship Management:
- Act as a point of escalation for critical service issues in the zone.
- Maintain close communication with key stakeholders, biomedical engineers and procurement heads.
Compliance and Documentation:
- Ensure compliance with safety standards, medical regulations and internal policies.
- Maintain proper documentation of service activities, equipment history and warranty claims.
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