Regional Support Manager

3 weeks ago

Kolkata, West Bengal, India SRSG Full time

About the Company

SRSG is a leading provider of IT & Mobility, broadcast, media, and AV solutions, catering to corporate/enterprise, television channels, production houses, government agencies, and educational institutions. With expertise in system integration, equipment supply, and managed services, SRSG partners with global technology leaders to deliver end-to-end solutions across content creation, post-production, and digital media workflows. Known for its strong customer support and innovative implementations, SRSG plays a key role in modernizing India's media and broadcast landscape.

About the Role

The Regional Manager is expected to assist the working of Sr. Manager and to looks after as a responsible person of the respective region business & team. His activities should pertain to maintains customer satisfaction by providing problem--‐solving resources & managing his team.

Responsibilities

  • Candidate must be highly disciplined with self--‐motivated positive energy and should take care of company regional business & team to the expected level.
  • Should be exposed to superior technical skills with accomplishments.
  • Should be able to generate expected regional support revenue and ensuring customer receivables.
  • Demonstrate competence in handling team building activities and motivating the teams to give quality performance.
  • Should have good networking capabilities and be willing to travel throughout their specified region, when required.
  • Accomplishes customer service, human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining team; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer--‐service standards; resolving problems; identifying customer service trends; determining system improvements; implementing change.
  • Meets customer service financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
  • Improves customer service quality results by studying, evaluating, and re--‐designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Manage a team of Service In charge, Presale Engineer, Service Engineer & Service co-‐‐ coordinator.

Required Skills

  • Customer Service
  • Process Improvement
  • Decision Making
  • Managing Processes
  • Staffing
  • Planning
  • Tracking Regional Expenses
  • Developing Standards
  • Revenue Generation
  • Emphasizing Excellence

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