Regional Support Manager

3 weeks ago

Kolkata, West Bengal, India SRSG Full time
About the Company SRSG is a leading provider of IT & Mobility, broadcast, media, and AV solutions, catering to corporate/enterprise, television channels, production houses, government agencies, and educational institutions.

With expertise in system integration, equipment supply, and managed services, SRSG partners with global technology leaders to deliver end-to-end solutions across content creation, post-production, and digital media workflows.

Known for its strong customer support and innovative implementations, SRSG plays a key role in modernizing India's media and broadcast landscape.

About the Role The Regional Manager is expected to assist the working of Sr.

Manager and to looks after as a responsible person of the respective region business & team.

His activities should pertain to maintains customer satisfaction by providing problem--‐solving resources & managing his team.

Responsibilities Candidate must be highly disciplined with self--‐motivated positive energy and should take care of company regional business & team to the expected level.

Should be exposed to superior technical skills with accomplishments.

Should be able to generate expected regional support revenue and ensuring customer receivables.

Demonstrate competence in handling team building activities and motivating the teams to give quality performance.

Should have good networking capabilities and be willing to travel throughout their specified region, when required.

Accomplishes customer service, human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining team; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer--‐service standards; resolving problems; identifying customer service trends; determining system improvements; implementing change.

Meets customer service financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions.

Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.

Improves customer service quality results by studying, evaluating, and re--‐designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.

Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Manage a team of Service In charge, Presale Engineer, Service Engineer & Service co-‐‐ coordinator.

Required Skills Customer Service Process Improvement Decision Making Managing Processes Staffing Planning Tracking Regional Expenses Developing Standards Revenue Generation Emphasizing Excellence

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