Regional Manager

Job Description

Job Summary

The Regional Training Manager is responsible for overseeing and managing the design, development, and execution of training programs within a specific region. This role focuses on enhancing the skills and performance of employees, agents, and other stakeholders by aligning training initiatives with regional business goals. The Regional Training Manager collaborates with leadership to identify training needs, delivers impactful training sessions, and tracks the effectiveness of programs. Additionally, the role involves coaching and mentoring trainers, ensuring adherence to compliance standards, and promoting a culture of continuous learning and improvement across the region.

Key Responsibilities

Business Support

- Ownership of all L & D supported business parameters such as 9by90, Proactivity, Product Diversification, Pass%, New ADM Recruitment & MFYP Standards, etc.

Administrative

- Planning, scheduling, and executing all regular training programs for agents and employees
- Proactive planning for any special training programs, interventions and management development programs.
- Coordinating with the General Offices and regional leadership for regular performance reviews meetings and sharing of expectations and deliverables between the business managers and the Managers - Training
- Ensuring time and duration adherence; internal and regulatory compliances
- Involvement in the joint virtual TCPM sessions conducted by the shared MLD for a cluster
- Assisting the OHs and Shared MLDs to calendared all training sessions and coordinate batch start dates between offices in a cluster
- Assisting OHs and Shared MLDs to drive business performance, attendance and digital adoption in the Region

Team Development

- Sourcing, interviewing and short-listing candidates for final interviews by the Zone Head L&D
- Retention of the Managers - Training. Proactively managing talent pool.
- Development of the Training Managers facilitation skills and virtual delivery skills
- Development of Managers - Training and Floater Trainers; regular performance reviews and feedback for continuous improvements in knowledge and skills
- Setting Goals and carrying out the annual performance reviews in conjunction with the respective location heads.
- Traction of the KRAs, Incentives and R&R for the L&D Managers
- Course correcting any gaps in knowledge, skills or attitudes of the L&D Managers through training, coaching and counseling. Managing disciplinary issues.

Quality Assurance

- Ensuring adherence to curricula, contents and sessions plan by the trainers.
- While encouraging different styles of deliveries, ensuring the overall adherence to methodologies as specified in the trainers/facilitators guides.
- Ensuring that each program achieves the business objectives it was targeting to achieve.
- Assisting the home office team in training needs identification of various constituents of agency.
- Assisting the home office team in carrying out the measurement of training effectiveness.
- Review with the audit team the efficacy of training in SMART Classrooms

Master Trainer

- Be the first choice trainer for all the high level MDPs and lead company-wide initiatives

Key skills required

- Leadership SkillsAbility to lead and motivate a team of trainers, managing training efforts across multiple locations while ensuring alignment with regional goals.
- Training & Development ExpertiseProficiency in designing, developing, and delivering effective training programs tailored to the specific needs of employees, agents, and other stakeholders.
- Strong Communication SkillsExcellent verbal and written communication abilities to deliver clear, engaging, and impactful training sessions.
- Problem-Solving & Analytical SkillsAbility to identify performance gaps, analyze training needs, and provide solutions to improve employee skills and performance.
- Sales and Product KnowledgeA deep understanding of the company s products, services, and sales processes, which is essential for training employees and agents effectively.
- Coaching and MentoringSkill in coaching and mentoring trainers and employees, helping them develop their skills and reach their full potential.
- Stakeholder ManagementAbility to collaborate with regional and senior leadership, ensuring that training strategies align with business objectives and regional priorities.
- Adaptability & FlexibilityAbility to adjust training approaches to fit diverse learning styles and regional needs, and adapt to changing business or market conditions.
- Time ManagementEfficiently managing multiple training programs, scheduling, and tracking training activities across different locations.
- Technology ProficiencyFamiliarity with Learning Management Systems (LMS), e-learning tools, and other digital platforms for delivering and managing training content.
- Performance Tracking & ReportingAbility to assess training effectiveness, track employee progress, and report on outcomes to senior management.
- Cultural SensitivityUnderstanding and respecting regional and cultural differences when designing and delivering training to a diverse workforce.

Desired qualification and experience

- Graduate in any discipline
- At least 5 - 6 years in sales and 4 - 5 years in conducting sales training
- At least 12 months experience as Sales Development Manager.
- Competence in knowledge about products, processes etc. and training skills

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