Regional Support Manager

3 weeks ago

Kolkata, West Bengal, India SRSG Group Full time

About the is a leading provider of IT & Mobility, broadcast, media, and AV solutions, catering to corporate/enterprise, television channels, production houses, government agencies, and educational institutions. With expertise in system integration, equipment supply, and managed services, SRSG partners with global technology leaders to deliver end-to-end solutions across content creation, post-production, and digital media workflows. Known for its strong customer support and innovative implementations, SRSG plays a key role in modernizing India's media and broadcast landscape.

About the Role


The Regional Manager is expected to assist the working of Sr. Manager and to looks after as a responsible person of the respective region business & team. His activities should pertain to maintains customer satisfaction by providing problem- solving resources & managing his Candidate must be highly disciplined with self- motivated positive energy and should take care of company regional business & team to the expected level.

- Should be exposed to superior technical skills with accomplishments.

- Should be able to generate expected regional support revenue and ensuring customer receivables.

- Demonstrate competence in handling team building activities and motivating the teams to give quality performance.

- Should have good networking capabilities and be willing to travel throughout their specified region, when required.

- Accomplishes customer service, human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining team; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer- service standards; resolving problems; identifying customer service trends; determining system improvements; implementing change.

- Meets customer service financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions.

- Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.

- Improves customer service quality results by studying, evaluating, and re- designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.

- Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.

- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

- Manage a team of Service In charge, Presale Engineer, Service Engineer & Service co- Skills:


- Customer Service

- Process Improvement

- Decision Making

- Managing Processes

- Staffing

- Planning

- Tracking Regional Expenses

- Developing Standards

- Revenue Generation

- Emphasizing Bachelor's degree in a relevant field such as Business Administration, Engineering, or a related discipline is required. A Master's degree (M.B.A.) would be a significant advantage.

(ref:iimjobs.com)

  • Regional Support Manager

    3 weeks ago

    Kolkata, West Bengal, India SRSG Full time

    About the Company SRSG is a leading provider of IT & Mobility, broadcast, media, and AV solutions, catering to corporate/enterprise, television channels, production houses, government agencies, and educational institutions.With expertise in system integration, equipment supply, and managed services, SRSG partners with global technology leaders to deliver...

  • Regional Support Manager

    3 weeks ago

    Kolkata, West Bengal, India SRSG Full time

    About the CompanySRSG is a leading provider of IT & Mobility, broadcast, media, and AV solutions, catering to corporate/enterprise, television channels, production houses, government agencies, and educational institutions. With expertise in system integration, equipment supply, and managed services, SRSG partners with global technology leaders to deliver...

  • Regional Support Manager

    3 weeks ago

    Kolkata, West Bengal, India SRSG Full time

    About the Company SRSG is a leading provider of IT & Mobility, broadcast, media, and AV solutions, catering to corporate/enterprise, television channels, production houses, government agencies, and educational institutions. With expertise in system integration, equipment supply, and managed services, SRSG partners with global technology leaders to deliver...

  • Regional Manager

    3 weeks ago

    Kolkata, West Bengal, India Max Life Insurance Full time

    Job DescriptionJob SummaryThe Regional Training Manager is responsible for overseeing and managing the design, development, and execution of training programs within a specific region. This role focuses on enhancing the skills and performance of employees, agents, and other stakeholders by aligning training initiatives with regional business goals. The...

  • 15h Left: Regional Support Manager

    3 weeks ago

    Kolkata, West Bengal, India SRSG Full time

    About the CompanySRSG is a leading provider of IT & Mobility, broadcast, media, and AV solutions, catering to corporate/enterprise, television channels, production houses, government agencies, and educational institutions. With expertise in system integration, equipment supply, and managed services, SRSG partners with global technology leaders to deliver...

  • Regional Manager

    3 weeks ago

    Kolkata, West Bengal, India Siemens Technology Full time

    Job DescriptionSiemens Healthineers India is looking for a Sales Professional for the Point of Care (PoC) portfolio of its Diagnostics business.Region to be covered:Siemens Healthineers is seeking a highly motivated and technically proficient Regional Manager - EAST India to join our Point of Care (POC) business unit. As a Regional Manager, you will play a...

  • regional sales manager

    3 weeks ago

    Kolkata, West Bengal, India Randstad Full time

    Regional Sales Manager{Location - To be determined based on candidate's preference}{Salary - Commensurate with experience}Full-timeBachelor's degree in science; Master's degree in business administration preferred{Client Name - To be determined}We are seeking a highly motivated and experienced Regional Sales Manager to lead and direct our field-based sales...

  • Regional Manager

    1 week ago

    Kolkata, West Bengal, India Nitco Full time

    Position Regional Manager - Sales Reports To Zonal Manager Key Purpose of the Job Position Summary To lead direct and motivate the sales team to achieve targeted top-line and bottom line objectives through proper sales planning market promotion and operational budgets in the region The achievement of Goals of volume and contribution should be...

  • Regional Manager

    1 day ago

    Kolkata, West Bengal, India Tcrc Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    • Monitoring complete operation of region and Compliance check as per PO/WO • Managing Vessel/Stack/Rake for cargo Coal, Iron, etc. • Verifying daily and monthly MIS• Knowledge on NABL, EIC, IS/ASTM• Knowledge in Field/ Port Operations

  • Regional Manager East

    1 day ago

    Kolkata, West Bengal, India SPC Management Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position Title: Regional Manager East (Industrial Sales)Department: Sales and MarketingLocation: KolkataReports To: GM Sales / Vice PresidentReporting to you: Field sales 3 individuals, 1 back office supportCandidate Profile: Qualification & Experience:Engineer with or without MBA10-15 years experience in Industrial Sales, at least 5 years in East India with...