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Client Relationship Manager
1 month ago
SBL Knowledge Services seeks a highly skilled Client Relationship Manager - Business Development to join our team.
About the Role:We are looking for an experienced professional who can build and maintain strong relationships with clients, ensuring their needs are met and exceeded. The ideal candidate will have excellent communication and problem-solving skills, as well as experience in client relations, customer service, or account management.
Key Responsibilities:- Develop and implement effective strategies to improve client satisfaction and retention.
- Act as primary point of contact for clients, providing timely and consistent communication.
- Handle client inquiries and complaints efficiently, escalating issues when necessary.
- Collaborate with sales, operations, and technical teams to ensure client needs are understood and met.
- Stay updated on company products, services, and market trends to offer clients informed guidance and recommendations.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum 2 years of experience in client relations, customer service, or account management.
- Strong verbal and written communication skills.
- Excellent problem-solving and conflict-resolution abilities.
- Proficiency in using CRM software and Microsoft Office Suite.
$60,000 - $80,000 per year.
Benefits:- Competitive salary and bonus structure.
