Field Executive

4 weeks ago


Mohali, Punjab, India Vodafone Idea Limited Full time

Vodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. The company is committed to delivering delightful customer experiences and contributing to the creation of a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.

Role

Field Executive - Retention & Collections

Function / Department

Customer Service

Location

Chandigarh

Band

M1

Job Purpose

  • Drive assigned retention & collection agencies for delivery of KPIs.
  • Ensure SLA delivery with complete adherence to Code of Conduct.
  • The job involves driving agencies for retention, collection, provision roll back, and involuntary churn and delivering targets.
  • Regular visits to agencies and field on a regular basis to review performance and other SLAs and ensure productivity enhancement.

Key Result Areas/Accountabilities

  • Drive assigned retention & collection agencies for delivery of KPIs.
  • Ensure SLA delivery with complete adherence to Code of Conduct.
  • Develop and plan infrastructure at agency as per allocation and forecast.
  • Ensure all reports and feedbacks are well maintained at the agencies and utilized for taking subsequent action in portfolio.
  • Have a strong governance process for retained cases, field visit, receipt book audits, I cards register, cash register, COC, and HSW.
  • Regular field visit with/without field agent for audit/recovery purpose.
  • Engage in development and implementation of various training/coaching programs of team members.

Core Competencies, Knowledge, Experience

  • Strong negotiation skills and communication skills.
  • Exposure to customer retention & collection role.
  • Analytical skills.
  • Good process/systems knowledge/experience.
  • Presentation skills.

Must have technical/professional qualifications

  • Graduate, MBA preferred.
  • English and local market language.

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership



  • Mohali, Punjab, India Vodafone Idea Limited Full time

    At Vodafone Idea Limited, we are looking for a highly skilled Field Executive to join our team in the role of Collection & Retention Field Executive.Job PurposeDrive assigned Retention & collection agencies for delivery of KPIs.Ensure SLA delivery with complete adherence to Code of Conduct.The job involves driving agencies for retention, collection,...


  • Mohali, Punjab, India Vodafone Idea Limited Full time

    Vodafone Idea Limited, an Aditya Birla Group and Vodafone Group partnership, is India's leading telecom service provider. The Company offers pan India Voice and Data services across 2G, 3G, and 4G platforms. With a large spectrum portfolio, the company is committed to delivering delightful customer experiences and contributing to a 'Digital India' by...

  • Customer Retention

    2 weeks ago


    Mohali, Punjab, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is a leading telecom service provider in India, partnered with the Aditya Birla Group and Vodafone Group. The company offers pan-India voice and data services across 2G, 3G, and 4G platforms, with a large spectrum portfolio to support growing demand for data and voice services.RoleField Executive – Retentions & CollectionsFunction /...

  • Sales Executive

    4 weeks ago


    Mohali, Punjab, India GFL Recruitment Private Limited Full time

    Job Title: Sales Executive - Field Sales ProfessionalWe are seeking a highly motivated and dynamic Sales Executive to join our team at GFL Recruitment Private Limited. The ideal candidate will be responsible for generating new leads, meeting with clients, presenting product demonstrations, closing deals, conducting marketing and research activities for new...

  • Sales Executive

    4 weeks ago


    Mohali, Punjab, India GFL Recruitment Private Limited Full time

    Job Title: Sales Executive - Field Sales ProfessionalWe are seeking a highly motivated and dynamic Sales Executive to join our team at GFL Recruitment Private Limited. The ideal candidate will be responsible for generating new leads, meeting with clients, presenting product demonstrations, closing deals, conducting marketing and research activities for new...


  • Mohali, Punjab, India Vodafone Idea Limited Full time

    Vodafone Idea Limited, an Aditya Birla Group and Vodafone Group partnership, is India's leading telecom service provider. The company offers pan-India voice and data services across 2G, 3G, and 4G platforms. With a large spectrum portfolio, Vodafone Idea Limited is committed to delivering delightful customer experiences and contributing to a 'Digital India'...


  • Mohali, Punjab, India GFL Recruitment Private Limited Full time

    Job OverviewWe are seeking a highly motivated and dynamic Field Sales Executive to play a key role in driving business growth and expansion. As a Field Sales Executive, you will be responsible for generating new leads, meeting with clients, and presenting product demonstrations to ultimately close deals and achieve sales targets.Key ResponsibilitiesLead...


  • Mohali, Punjab, India Devout Tech Consultants Pvt Ltd Full time

    Job Title: Human Resources ExecutiveDescription:We are seeking a highly skilled Human Resources Executive to manage every aspect of the employment process at Devout Tech Consultants Pvt Ltd.Responsibilities include recruiting, onboarding, and training employees.Develop and implement HR strategies to improve employee engagement and retention.Collaborate with...

  • Executive Secretary

    3 weeks ago


    Mohali, Punjab, India Palco Advertising - India Full time

    Role Summary:Palco Advertising - India is seeking a highly skilled and organized Administrative Coordinator to join our Executive Team. The ideal candidate will be responsible for coordinating calendar appointments, managing all incoming and outgoing communications, and planning events to assist our organization's leadership.Key Responsibilities:Coordinate...

  • Accounts Executive

    1 month ago


    Mohali, Punjab, India Jupiter aqua lines ltd. Full time

    Job Title: Accounts ExecutiveLocation: MohaliExperience: 3 to 4 YearsSalary: ₹22,000 - ₹30,000 per monthJob Type: Full-TimeNotice period- Immediate joinersAbout Us:Jupiter Aqua Lines Ltd. has been a leading manufacturer of bathroom fittings and kitchen ware in India since 1989. Our products are designed with artistic shapes and crafted with innovative...

  • SEO Executive

    2 weeks ago


    Mohali, Punjab, India ENZO Business Solutions Full time

    We are seeking a skilled Search Engine Optimization Executive to join our team at ENZO Business Solutions.The ideal candidate will have a proven track record of developing and executing successful SEO strategies, managing a team of SEO specialists, and conducting keyword research to guide content teams.Key responsibilities include:Developing and executing...


  • Mohali, Punjab, India Jungleworks Full time

    Job Title: Business Development Executive - Global Sales Job Summary: We are seeking a highly motivated and dynamic Business Development Executive to join our team in the SaaS industry. As a key member of our organization, you will play a crucial role in driving business growth and expanding our client base. Your Key Responsibilities: • Lead Engagement:...


  • Mohali, Punjab, India Maxonic Full time

    About This Opportunity:We are seeking a highly motivated Business Development Executive to join our team at Maxonic. This role will involve driving growth, building relationships, and delivering exceptional talent solutions to our clients.Key Responsibilities:Develop and execute strategies to identify and pursue new business opportunities.Build and maintain...


  • Mohali, Punjab, India YellowStone XPs Pvt Ltd Full time

    Position Overview:We are seeking a Business Development Executive to drive company growth through establishing new client relationships and nurturing existing ones.Key ResponsibilitiesLead Generation:Identify potential clients through market research and industry events.Initiate contact with prospects via cold calls and emails.Qualify leads to determine...


  • Mohali, Punjab, India Nugen I.T Services Full time

    About this role:Nugen I.T Services is seeking a highly skilled Business Development Executive to join our team. The ideal candidate will have experience in all stages of the sales cycle and be confident in building new client relationships and maintaining existing ones.Key responsibilities:Procure new clients through direct contact, word-of-mouth, and...


  • Mohali, Punjab, India YellowStone XPs Pvt Ltd Full time

    About YellowStone XPs Pvt LtdWe are a global organization that combines our deep industry knowledge with technology and business expertise to co-create innovative, digital-led transformational solutions. We believe in customer centricity, so we have conceived, designed, and strategized business solutions with an aim to serve various industries.Job OverviewWe...

  • Senior HR Executive

    4 weeks ago


    Mohali, Punjab, India Alpha Net Full time

    Job DescriptionAlpha Net is seeking a skilled Senior HR Executive to join our team. The successful candidate will be responsible for monitoring the human resource department and creating a healthy and safe working environment for all employees. This role involves setting objectives for the HR team and designing company policies. To excel in this position,...


  • Mohali, Punjab, India Jungleworks Full time

    Job Title: Business Development Executive - Global SalesJob Summary: We are seeking a highly motivated and dynamic Business Development Executive to drive business growth and expand our client base in the SaaS industry.Your Roles & Responsibilities:* Lead Engagement: Respond promptly and effectively to inbound leads generated through various channels.*...


  • Mohali, Punjab, India Jungleworks Full time

    Job Title: Business Development Executive - SaaS Industry ExpertJob Location: Not SpecifiedJob Summary:We are seeking a highly motivated and dynamic Business Development Executive to drive business growth and expand our client base in the SaaS industry. As a key member of our organization, you will play a crucial role in converting leads into paying...


  • Mohali, Punjab, India Zestminds Technologies Full time

    We are seeking a highly motivated and experienced Business Development Executive to lead our sales efforts in the IT industry. The ideal candidate will have a strong background in technical bidding and a proven track record of generating new business opportunities.Key Responsibilities:- Develop and execute a sales strategy to drive business growth- Identify...