Collection & Retention Field Executive

1 week ago


Mohali, Punjab, India Vodafone Idea Limited Full time

At Vodafone Idea Limited, we are looking for a highly skilled Field Executive to join our team in the role of Collection & Retention Field Executive.

Job Purpose

  • Drive assigned Retention & collection agencies for delivery of KPIs.
  • Ensure SLA delivery with complete adherence to Code of Conduct.
  • The job involves driving agencies for retention, collection, provision roll back, and involuntary churn and deliver the targets.
  • Required to do regular visits to the agencies and field on a regular basis to review the performance and other SLAs and ensure productivity enhancement.

Key Result Areas/Accountabilities

  • Drive assigned Retention & Collection agencies for delivery of KPIs.
  • Ensure SLA delivery with complete adherence to Code of Conduct.
  • Develop and plan infrastructure at agency as per allocation and forecast.
  • Ensuring all reports and feedbacks are well maintained at the agencies and they are utilized for taking subsequent action in the portfolio.
  • Have a strong governance process for Retained cases, field visit, receipt book audits, I-cards register, cash register, COC, and HSW.
  • Do regular field visit with/without field agent for audit/recovery purpose.
  • Engage in development and implementation of various training/coaching programs of team members.

Core Competencies, Knowledge, Experience

  • Strong Negotiation skills and communication skills.
  • Exposure to customer retention & collection role.
  • Analytical Skills.
  • Good process/systems knowledge/experience.
  • Presentation Skills.

Must have technical/professional qualifications

  • Graduate, MBA preferred.
  • English and local market language.


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