Collection & Retention Field Executive
1 week ago
At Vodafone Idea Limited, we are looking for a highly skilled Field Executive to join our team in the role of Collection & Retention Field Executive.
Job Purpose
- Drive assigned Retention & collection agencies for delivery of KPIs.
- Ensure SLA delivery with complete adherence to Code of Conduct.
- The job involves driving agencies for retention, collection, provision roll back, and involuntary churn and deliver the targets.
- Required to do regular visits to the agencies and field on a regular basis to review the performance and other SLAs and ensure productivity enhancement.
Key Result Areas/Accountabilities
- Drive assigned Retention & Collection agencies for delivery of KPIs.
- Ensure SLA delivery with complete adherence to Code of Conduct.
- Develop and plan infrastructure at agency as per allocation and forecast.
- Ensuring all reports and feedbacks are well maintained at the agencies and they are utilized for taking subsequent action in the portfolio.
- Have a strong governance process for Retained cases, field visit, receipt book audits, I-cards register, cash register, COC, and HSW.
- Do regular field visit with/without field agent for audit/recovery purpose.
- Engage in development and implementation of various training/coaching programs of team members.
Core Competencies, Knowledge, Experience
- Strong Negotiation skills and communication skills.
- Exposure to customer retention & collection role.
- Analytical Skills.
- Good process/systems knowledge/experience.
- Presentation Skills.
Must have technical/professional qualifications
- Graduate, MBA preferred.
- English and local market language.
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