Area Collection Lead

4 weeks ago


Mohali, Punjab, India Paytm Full time
About Us: Paytm: As India’s leading digital payments and financial services company, we aim to provide consumers with a variety of payment use cases. Our services include utility payments and money transfers, while empowering consumers to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, we offer acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks' financial instruments. To further enhance merchants’ business, we offer commerce services through advertising and Paytm Mini app store. Our platform leverage enables us to offer credit services such as merchant loans, personal loans and BNPL, sourced by our financial partners. About the team: Our team is responsible for observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans. About the role: As a Collection Lead, you will be responsible for leading the collections target and controlling collection flow for specified areas. You will handle a large team of collection officers, their productivity and performance. Expectations/ Requirements:
  1. Achieve Collection targets of the area assigned, control flow cases and focus on non-starters.
  2. Ensure documented feedback.
  3. Ensure Adequate feet on Street availability/bucket wise/segment wise.
  4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team.
  5. Monitoring performance against set parameters and weekly review with Collection executives.
  6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/Evaluation of performance of all CE.
  7. Support Collection officers in legal/Police issues/Collection Activities.
Superpowers/ Skills that will help you succeed in this role:
  1. People Management Skills
  2. More than 5 years of relevant experience in Collections role
  3. Demonstrated Success and achievement orientation
  4. Excellent Communication Skills
  5. Negotiations skills - strong bias for driving results in a High performance environment
  6. Strong Relationship and Leadership skills
  7. Working Knowledge of Computers
Education: Graduation/ Post Graduation preferred Why join us:
  1. A collaborative output-driven program that brings cohesiveness across businesses through technology.
  2. Improve the average revenue per use by increasing the cross-sell opportunities.
  3. A solid 360-degree feedback from your peer teams on your support of their goals.
  4. Respect, that is earned, not demanded from your peers and manager.
Compensation: If you are the right fit, we believe in creating wealth for youWith enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story
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