Customer Experience Coordinator

14 hours ago

Noida, Uttar Pradesh, India beBeeOrderFulfillment Full time ₹ 12,00,000 - ₹ 17,00,000

Order Fulfillment Associate

At our Global Shared Services Centre, you will work closely with Sales, Operations, Marketing, and Credit and Collections teams to provide top-notch order fulfillment services. This role involves managing orders from acceptance to delivery, ensuring seamless customer experiences.

The Order Fulfillment Specialist's responsibilities include:

  • Booking customer purchase orders in SAP and managing them through the system
  • Coordinating with key departments on order backlog and prioritization
  • Collaborating with Purchasing to determine lead times when supply is not available
  • Providing inside sales support and interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
  • Processing customer returns and credit note requests efficiently
  • Responding to customer inquiries regarding order status, product availability, and lead times
  • Troubleshooting customer issues and resolving them in a timely manner
  • Reviewing backlog to ensure compliance with company policies, including requirements that impact revenue recognition

Requirements

  • Bachelor's degree in Business or related field
  • 4+ years of experience in account management and customer service in a high-tech environment
  • Basic accounting knowledge and understanding of international trade principles

Key Skills

  • Strong time management skills to prioritize tasks effectively
  • Ability to work under pressure in a fast-paced environment with a positive attitude
  • Customer-first mentality
  • Strong interpersonal, communication, and customer service skills
  • Ability to work productively in a cross-functional team environment
  • Strong system skills, including Microsoft Office

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