Guest Experience Coordinator

5 days ago


Greater Noida, Uttar Pradesh, India beBeeReceptionist Full time ₹ 20,00,000 - ₹ 25,00,000

Hotel Receptionists provide exceptional customer service as the first point of contact for guests, creating a lasting impression through their friendly and professional demeanor.

Main Responsibilities:
  • Front Desk Management: Efficiently manage check-ins and check-outs, ensuring a seamless guest experience.
  • Customer Service: Respond to guest inquiries, resolve complaints, and maintain a positive atmosphere.
  • Reservations: Manage bookings, handle requests, and coordinate with internal teams.
  • Phone Handling: Answer and route calls, providing accurate information to guests.
  • Documentation: Maintain records of guest details, bookings, and transactions.
  • Communication: Effectively communicate with guests, colleagues, and management.
  • General Administrative Duties: Perform basic office tasks, including filing, email responses, and data entry.
  • Cleanliness: Ensure the reception area is clean, organized, and welcoming.
Requirements:
  • Excellent Communication Skills: Strong verbal and written communication skills are essential.
  • Basic Computer Knowledge: Proficiency in MS Office and hotel management software is required.
  • Professional Attitude: A pleasing and courteous personality is necessary for success.
  • Multitasking: Ability to work efficiently in a fast-paced environment, addressing issues promptly.
  • Teamwork: Strong teamwork and problem-solving skills are crucial.
  • Language Skills: Fluency in English language is mandatory.


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