Site Experience Coordinator

3 days ago

Noida, Uttar Pradesh, India beBeeCustomer Full time
Job Overview

You will be the face of our organization at clients' sites and will be responsible for interacting and addressing the needs of guests/tenants by maintaining strong public relations, taking feedback/suggestions. You will also be responsible for:

Coordinating with other departments to ensure a good customer experience

  • Taking customer feedback after every service request/complaint and sharing feedback points with the team for improvement of services.
  • Maintaining a hospitality outlook and always looking presentable.
  • Taking ownership of requests or complaints and ensuring they are handled effectively within time-allowed targets (TAT).
  • Taking daily rounds of premises and reporting any lapses/observations to the relevant teams.
  • Conducting timely customer feedback surveys and sharing reports with clients/management.
  • Responding to emergency situations as per organizational policies and contacting proper authorities when needed.
  • Being familiar with lost and found procedures.
  • Nominating and attending training programs at site/office.
  • Addressing concerns through daily checking of mails for priority requests.
  • Receiving calls and emails from clients.
  • Ensuring closure of complaints by proper communication to stakeholders.
  • Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
  • Updating handover/takeover registers before end of shift for all completed/pending tasks.
  • Managing and participating in events, overlooking general maintenance and guest handling.

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