Customer Experience Advocate

1 day ago

Noida, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 1,04,000 - ₹ 1,30,878

About the Role:

As a key member of our customer success team, you will play a pivotal role in helping customers achieve their desired outcomes and derive maximum value from our product. You will be responsible for creating knowledge bases, maintaining customer relationship systems, and successfully onboarding new customers post-sale.

  • Your Mission: To ensure seamless and positive customer experiences, enabling them to unlock the full potential of our product.

Responsibilities:

  • Act as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices.
  • Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction.
  • Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content.
  • Create and execute customer success email campaigns (e.g., onboarding series, product updates, renewal reminders).
  • Monitor key customer health metrics and take action on churn risks or upsell opportunities.
  • Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience.
  • Maintain accurate records of customer interactions and insights in CRM platforms.

Requirements:

  • Bachelor's degree in business, Communications, Marketing, or related field.
  • 4+ years of experience in a Customer Success, Account Management, or Customer Support role at a SaaS company.
  • Demonstrated experience setting up and managing customer-facing knowledge bases and educational content.
  • Proven ability to craft engaging and strategic customer success emails and campaigns.
  • Strong verbal and written communication skills with a proactive, empathetic approach to customer engagement.
  • Experience with CRM tools like HubSpot is highly preferred.
  • Familiarity with customer success platforms is a plus.
  • This role requires working US Pacific Standard Time.

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