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Customer Experience Ambassador

3 weeks ago

Noida, Uttar Pradesh, India beBeeCustomerService Full time
Job Overview

We are seeking a skilled Customer Service Professional to join our team in India. This role involves delivering exceptional customer experiences, addressing inquiries, and resolving issues to enhance customer satisfaction.

Key Responsibilities
  • Handle customer inquiries via phone, email, and chat platforms
  • Provide accurate and timely information to customers, ensuring seamless communication
  • Resolve customer complaints and issues effectively, focusing on customer-centric solutions
  • Maintain detailed customer records and document interactions for future reference
  • Collaborate with other departments to improve customer service quality and efficiency
  • Identify and escalate priority issues to the appropriate teams for swift resolution
Essential Skills and Qualifications
  • 1-6 years of experience in customer-facing roles or related fields
  • Excellent verbal and written communication skills, with the ability to articulate complex information clearly
  • Proficiency in using customer service software, tools, and CRM systems
  • Strong problem-solving skills, with the ability to think critically and creatively
  • Ability to work in fast-paced environments, managing multiple tasks and priorities simultaneously
  • Basic knowledge of CRM systems and practices, with a focus on customer relationship building
  • Strong interpersonal skills, with a customer-oriented mindset and a commitment to excellence