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Customer Experience, Social Media

2 weeks ago

Noida, Uttar Pradesh, India Teak and Traditions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

Teak and Traditions by Aura Furnishings, now operating for 15 years, is a well-established brand in Delhi NCR providing solutions for all home décor needs. Located in Sector 63, Noida, the company manages designing and manufacturing, including a large factory outlet. We offer a diverse range of products like upholstery fabrics, furniture, wallpapers, wooden flooring, outdoor furniture, and more. Known for competitive pricing and high-quality craftsmanship, we also provide customization options to meet our clients' unique requirements. We have now launched our online brand and this opening is for that.

Role Description

This is a full-time, on-site role for a Customer Experience, Social Media & Communication Manager located in Noida. The role involves managing customer interactions, handling social media accounts, creating and disseminating press releases, and developing strategic communications plans. Day-to-day tasks include engaging with customers, coordinating with media outlets, and overseeing all social media marketing efforts to enhance brand presence and customer satisfaction.

Qualifications

  • Excellent Communication and Strategic Communications skills, proficient in English
  • Advanced knowledge of AI tools to create Social Media Posts is a MUST
  • Proficiency in Social Media Marketing especially WhatsApp and Instagram
  • Bachelor's degree in Communications, Marketing, or related field
  • Ability to work independently and collaboratively in a team environment
  • Experience in the home décor or furnishing industry is a plus
  • Ability to coordinate with back-end teams at the Store to update consumers about order status
  • Ability to sell new products via 1:1 WhatsApp chats