Technical Partnership Coordinator

2 days ago

Palakkad, Kerala, India beBeeSupport Full time ₹ 8,00,000 - ₹ 15,00,000

AiSensy seeks an experienced Support Specialist to collaborate with our teams, delivering high-quality service and support to our partners.

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  • Partner Support Specialists will serve as the first line of support for AiSensy's partners, ensuring timely issue resolution and a seamless onboarding experience.
Key Responsibilities
  • Respond to partner queries via email, live chat, or ticketing systems like Freshdesk or Intercom.
  • Maintain strong First Response Time (FRT) and meet chat acceptance SLAs.
  • Ensure CSAT scores of 95%+ by delivering timely, accurate, and empathetic support.
  • Guide partners through the onboarding process and assist with dashboard integrations.
  • Work closely with internal teams to resolve issues, maintain SLAs, and deliver a consistently strong partner experience.
  • Understand the unique business use cases of partners and deliver tailored support solutions.
  • Assist in improving the overall partner experience and identify opportunities for growth and improvement.
  • Communicate effectively with stakeholders across different departments to ensure seamless collaboration.

Requirements

  • 2–4 years of experience in partner or customer support roles (preferably in SaaS/B2B setups).
  • Strong understanding of APIs, Webhooks, and third-party integration workflows.
  • Proficiency with tools like Freshdesk, Zendesk, Intercom, or similar platforms.
  • Excellent verbal and written communication skills.
  • Prior experience in SaaS customer success or technical support.
  • Familiarity with CRMs and automation tools.
  • Experience collaborating with internal tech and onboarding teams.
Why Partner With Us?
  • Collaborative Environment: Work closely with cross-functional teams and contribute to a culture of ownership, learning, and impact.
  • Global Exposure: Collaborate with WhatsApp's global teams and join exclusive partner events.
  • Create Real Impact: Help businesses achieve tangible outcomes through automation and smart engagement.
  • Learn, Solve, Grow: Gain hands-on experience in technical integrations, client support, and strategic onboarding.

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