Global Education Coordinator

3 days ago

Palakkad, Kerala, India beBeeProgram Full time ₹ 60,00,000 - ₹ 1,00,00,000

About Emeritus:

We are a global education provider committed to making high-quality learning accessible and affordable worldwide.

Our unique model combines state-of-the-art technology, innovative curriculum design, and hands-on instruction from senior faculty, mentors, and coaches. This approach has educated over 250,000 individuals across more than 80 countries.

We have partnerships with over 50 top-tier universities in the United States, Europe, Latin America, Southeast Asia, India, and China.

The ideal candidate will have excellent written and verbal communication skills in Spanish/Portuguese, flexibility to work in night shifts (India based), and a willingness to handle communication across email, chat, WhatsApp, and voice channels.

This role involves learner support, ensuring timely and accurate resolutions to enhance learner satisfaction. It also requires coordination with internal teams to manage program timelines and address learner concerns efficiently.

Key Responsibilities:

  • Learner Support: Respond to inquiries across all communication channels (email, chat, WhatsApp, voice), ensuring timely and accurate resolutions to enhance learner satisfaction.
  • Stakeholder Collaboration: Coordinate with internal teams (course designers, tech support, LMS, instructors) to manage program timelines and address learner concerns efficiently.
  • Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  • Quality Control: Ensure all communications meet quality standards and brand guidelines. Stay updated on programs and partnerships to support learners effectively.
  • Enrollment & Application Management: Process applications, ensure eligibility, and maintain timely, accurate admissions workflows.
  • Participant Support: Handle inquiries related to enrollment, payments, refunds, deferments, course access, and certificates across various channels.
  • Cross-Functional Coordination: Collaborate with Marketing, Finance, Sales, and Program Support teams to address participant issues effectively.

Qualifications:

  • Language Skills: Excellent Spanish/Portuguese and English communication skills (written and verbal) are mandatory.
  • Work Flexibility: Willingness to work night shifts (India based) and manage all communication channels (email, chat, voice, WhatsApp).
  • Education: Bachelor's degree preferred.
  • Customer Support Experience: Prior experience in a customer service or learner support role.
  • Tech-Savvy: Familiarity with LMS, digital learning tools, or CRM platforms is a plus. Experience in Salesforce, Zendesk, or any ticketing system.
  • Adaptability: Ability to thrive in a fast-paced environment and adapt to evolving processes.
  • Organizational Skills: Strong multitasking ability and attention to detail.

Why Join Us:

At our organization, you'll make a meaningful impact by supporting learners globally while working in a collaborative, inclusive, and growth-oriented environment.

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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