Voice Support Specialist

2 weeks ago

Noida, Uttar Pradesh, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Technical Voice Support Professional

We are seeking an experienced technical voice support professional to deliver high-quality customer service.

Key Responsibilities:
  • Provide technical assistance and troubleshooting guidance via voice communication.
  • Diagnose and resolve complex technical issues related to software and hardware products.
  • Assist customers in understanding product features, functionalities, and usage.
  • Document customer interactions and technical issues in a comprehensive ticketing system.
  • Collaborate with cross-functional teams to enhance product performance and customer satisfaction.
Required Skills and Qualifications:
  • 3-7 years of experience in technical support or voice support roles.
  • Strong knowledge of computer systems, software applications, and hardware components.
  • Excellent verbal and written communication skills in English.
  • Ability to troubleshoot technical issues and provide effective solutions.
  • Familiarity with remote support tools and ticketing systems.
  • Customer-oriented mindset with strong problem-solving skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Benefits:
  • Opportunity to work with a dynamic team.
  • Professional growth and development opportunities.
  • Competitive compensation and benefits package.

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