Voice Operations Specialist

1 week ago

Noida, Uttar Pradesh, India beBeeTechnical Full time ₹ 16,00,000 - ₹ 20,00,000

**Job Description:**

We are seeking an experienced and skilled professional to fill a critical role in our team. The ideal candidate will possess excellent technical expertise, strong communication skills, and the ability to work effectively in a fast-paced environment.

**Key Responsibilities:**

  • Oversee the integration of voice platforms for enterprise clients, ensuring seamless delivery of voice campaigns.
  • Act as the primary point of contact for complex issues in voice traffic execution, providing expert guidance and support.
  • Conduct thorough traffic performance reviews, troubleshoot delivery failures, and drive resolutions.
  • Coordinate with vendors to enable features and execute timely deliveries.
  • Implement and monitor tanking rules, campaign restrictions, and account-level throttling.
  • Provide technical training and integration support to clients and internal teams.
  • Manage post-implementation support and track client satisfaction.
  • Deliver technical feedback for product and platform enhancement.

**Requirements and Qualifications:**

  • 2–3 years of experience in CPaaS/voice platform operations or technical account management.
  • Familiarity with telecom compliance in India or global environments.
  • Excellent verbal and written communication skills.
  • Flair for customer support.

**Benefits:**

  • Private health insurance coverage.
  • Accidental coverage.
  • Optional parental health coverage.
  • Flexible and supportive working environment.
  • Paid time off.
  • Maternity leave.
  • Paternity leave.
  • Wellbeing programs.
  • Subsidized meal.
  • Training & development opportunities.
  • Internal mobility.
  • Competitive salary and allowances.
  • Highly engaged, collaborative, and transparent work culture.
  • Constant skill upgradation by learning and career advancement opportunities in a high-growth environment.
  • Annual health checkup.
  • Global mobility program/opportunities.
  • Engaging rewards & recognition programs.

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