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Voice Support Specialist
2 weeks ago
Key responsibilities for this position include providing world-class customer service by working with customers to identify service-related needs and offering the most appropriate solutions. Additionally, technical support is required to diagnose and resolve basic network and modem functionality issues, including landline troubleshooting.
Technical Expertise:
- Basic network and modem functionality knowledge
- Landline troubleshooting skills
- Ability to provide solutions and resolution resources for customer repair problems
- Effective communication skills
- Ability to escalate technical issues when necessary
Candidate Profile:
- 0-5 years of experience in international technical support (voice)
- Excellent communication skills
- Experience working on ISP, internet & WiFi-related, router & modem connectivity issues
- Comfortable working in 24*7 environments
- Graduation not required
- Rotational shifts and week offs
- Eligible candidates include freshers graduated in 2022, 2023, 2024, and 2025
Work Environment:
A dynamic work environment with opportunities for growth and development is offered by this company.
