Customer Experience Support Associate

1 week ago


Hyderabad, Telangana, India Smart IMS Inc. Full time
Job Description:

Location: Hyderabad

Experience: 0-5 years (Freshers, including candidates awaiting results or 2024 graduates, are welcome to apply)

Languages Required: English

  • Key Responsibilities:
  • Address customer queries and concerns in a timely manner.
  • Assist with data collection to facilitate account recovery for users.
  • Maintain a thorough understanding of client processes and policies.
  • Identify, reproduce, and escalate product issues or bugs.
  • Deliver outstanding customer service and support.
  • Demonstrate strong critical thinking and analytical skills.
Required Skills and Qualifications:

Minimum Requirements:

  • Graduate in any discipline.
  • Candidates with up to 5 years of experience in voice-based processes are eligible.

Preferred Skills:

  • Strong probing and analytical skills.
  • Excellent written English proficiency and a neutral English accent.
  • Flexibility to work on varied shifts, including weekends.
Compensation and Benefits:

Estimated Salary: ₹350,000 - ₹500,000 per annum

This role offers a competitive salary package, commensurate with experience and qualifications.



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