Customer Service Associate Role in Digital Ads

4 weeks ago


Hyderabad, Telangana, India HCLTech Full time

About the Role

HCLTech is a leading technology company that offers exciting career opportunities in customer service roles. We are currently seeking skilled professionals to join our team as Customer Service Associates.

Job Description

As a Customer Service Associate, you will be responsible for providing high-quality chat and email support to customers. Your key responsibilities will include resolving technical issues via email/chat, investigating and escalating issues appropriately, and ensuring compliance with customer satisfaction metrics.

Requirements

To succeed in this role, you should have excellent written and verbal communication skills, a basic understanding of HTML, JavaScript, CSS, and digital ads behavior, as well as strong troubleshooting and analytical skills. Additionally, you should be able to work effectively in a US shift (night shifts) and possess empathy, ownership, and sincerity.

Benefits

We offer competitive salaries, ranging from ₹8-12 lakhs per annum, depending on experience and qualifications. Our company culture emphasizes growth opportunities, a dynamic work environment, and a collaborative team. If you are passionate about delivering exceptional customer experiences and growing your career, we encourage you to apply.


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