Customer Experience Specialist

16 hours ago


Hyderabad, Telangana, India myGwork Full time

At Amazon, we are committed to being Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers.

Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity.

We're making history and the good news is we've only just begun. As a key member of our team, you will play a critical role in ensuring that our customers always get their orders on time and with quality.

The processes at our Fulfillment Centers are largely manual involving large numbers of associates. One of the most critical roles is that of a Process Assistant who mentors/guides the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

Job Responsibilities:

  • Daily Management of shift: Administrative management of associates, job allocation to associates, monitoring and mentoring of associates on productivity, quality and safety, monitor status of counts and problem solve queues
  • Responsible for shift quality and associated action plans
  • Preparing and implementing training and development plans for associates
  • Conduct a 4M and 5S audit for the respective work stations on a daily basis
  • Stand-in for Area Manager

Qualifications:

  • BASIC QUALIFICATIONS:- High school or equivalent
  • PREFERRED QUALIFICATIONS:- 2+ years of Microsoft Office products and applications experience

The estimated salary for this position is between $40,000 - $60,000 per year, depending on location and experience. If you have a passion for delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, apply now



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