Customer Service Representative for Leading MNC

2 weeks ago


Noida, Uttar Pradesh, India 2coms Full time
Job Overview
At 2coms, we are seeking a highly skilled and experienced Customer Service Representative to join our team in Noida. This role involves interacting with customers from North America, Canada, and the UK, providing top-notch support and resolving their queries efficiently.

Key Responsibilities:
  • Handle customer inquiries, requests, and complaints via phone calls
  • Analyze and process transactions accurately and on time
  • Document all completed transactions daily
  • Contribute to collecting metrics on processes
  • Collaborate with the team to achieve common goals
  • Communicate with internal and external customers to resolve issues, questions, and concerns promptly


Requirements
For this position, you will need:

  • A minimum qualification of Graduate in any discipline
  • 1-5 years of work experience in Voice, preferably in finance
  • Excellent communication skills and strong command over the English language
  • Exceptional Customer Service Skills
  • Willingness to work in a shift-based schedule
  • Strong analytical ability and logical approach towards problem-solving


Salary and Benefits
This role offers a competitive salary ranging from ₹5,00,000 to ₹5,50,000 per annum (approximately $6,500 - $7,200 USD) depending on your experience. Additionally, you can enjoy benefits such as PF/Medical coverage and opportunities for internal promotion.

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