Voice Process Operations Manager

Job Title: Voice Process Operations ManagerLocation: IndiaType: Full-timeShifts: Rotational Shift including night shifts Work Mode: On-siteSeniority Level: Mid-SeniorJob Summary:The ideal candidate will lead voice-based BPO teams, oversee daily delivery, manage performance metrics (AHT, CSAT, FCR, SLA), and drive process improvements while ensuring client...

Job Title: Operations ManagerWe are seeking an experienced leader to oversee the voice process team. The ideal candidate will possess a strong background in operations management, excellent communication skills, and the ability to drive performance improvement.Manage day-to-day operations of the voice process (inbound/outbound/tele-sales/customer...

Job Description:We are seeking a Voice Process Specialist to join our team. The successful candidate will be responsible for managing the process of obtaining Broker Price Opinions (BPOs) for banks and mortgage companies.BPOs involve working with real estate agents, clients, and internal teams to ensure timely and accurate completion of reports. Key...

Job Title:We are seeking experienced and skilled professionals to fill the role of Voice Process Associate.Job Description:This position requires individuals with excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.The ideal candidate will be...

Operations Management OpportunityWe are seeking an experienced Operations Assistant Manager to lead our team in delivering exceptional results. As a key member of our organization, you will oversee daily operations, ensuring smooth and efficient processes that drive business growth.About the Role:Lead a team of 40+ professionals in International BPO and...

Job Description:Our company is looking for a skilled and experienced Quality Analyst to join our team. As a Quality Analyst, you will be responsible for driving continuous improvement in transaction quality and delivery.Key responsibilities include managing claim quality and client-related KPIs, evaluating the effectiveness of TQ interventions, and...

Job OpportunityWe are seeking highly skilled Voice Process Associates to support our US-based clients.The ideal candidate should possess exceptional English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.This is a dynamic opportunity for individuals who...

Job DescriptionThe Operations Manager will oversee the coordination of sales processes, ensuring seamless integration between dealers, vendors, and city sales teams. This role plays a key part in supporting daily sales operations, maintaining productivity levels, and executing sales initiatives.Key responsibilities include:Coordinate with dealers, vendors,...

Job DescriptionWe are seeking a seasoned professional to lead our quality management initiatives in an international voice process setting. The successful candidate will be responsible for driving continuous improvement, managing call quality and client-related KPIs, and evaluating the effectiveness of quality interventions.The ideal candidate will have a...

Technical Support SpecialistWe are seeking highly skilled professionals to join our Voice Network Operations Center and Technical Assistance team. This role involves end-to-end support for telecom services, from ticket creation to resolution.The ideal candidate will have a strong background in VoIP troubleshooting, network management, and collaboration with...