Voice Network Operations Center and Technical Assistance Team

Unified Voice and Network Security ProfessionalWe are seeking a highly skilled Unified Voice & Firewall Engineer to bridge the gap between enterprise voice collaboration systems and network firewall security.This is an exciting opportunity for a resourceful engineer who thrives in cross-functional environments, ensuring secure, reliable, and high-performing...

Job Title: Operations ManagerWe are seeking an experienced leader to oversee the voice process team. The ideal candidate will possess a strong background in operations management, excellent communication skills, and the ability to drive performance improvement.Manage day-to-day operations of the voice process (inbound/outbound/tele-sales/customer...

Job Description:We are seeking a skilled professional to fill an L2 Network Engineer position. This role involves supporting and managing the customer's Cisco Tetration platform deployed in their Data Center environment, ensuring effective monitoring, policy enforcement, and system optimization.Key Responsibilities:Provide Level 2 operational support for...

Job Title: Enterprise Voice and Security SpecialistWe are seeking a highly skilled engineer to bridge the gap between enterprise voice collaboration systems and network security.The successful candidate will administer and support Cisco Unified Communications Manager (CUCM), Webex Calling, and Webex Contact Center.Key Responsibilities:Manage voice recording...

Job TitleUCCE L3 Support Specialist About the RoleThe UCCE L3 Support Specialist will be responsible for providing high-level support and maintenance of Cisco Unified Contact Center Enterprise (UCCE) solutions.This includes troubleshooting, designing, and implementing complex contact center infrastructure, as well as providing expert-level technical guidance...

Job Description:As a Team Leader, you will be responsible for leading a team of voice agents and overseeing the smooth operation of our voice process. You will supervise a team to ensure they meet targets, monitor performance, and handle team scheduling and attendance. Additionally, you will provide coaching, feedback, and performance evaluations to enhance...

Job Description:Expand our ambulance network by locating and interacting with private operators in identified cities.Train ambulance owners and staff to use our mobile App for trips.Coordinate with the call center for regular ambulance trips.Follow up with operators and users for payments.Assist the call center in negotiating rates with operators.Monitor...

Job DescriptionOur ideal candidate will have expertise in designing scalable contact center solutions using Amazon Connect and integrating with AWS services (Lambda, Lex, S3, DynamoDB, Kinesis) as well as external systems (CRM, ticketing, analytics). They will provide best practices for architecture, security, and cost optimization.Key ResponsibilitiesDesign...

**Job Description**As a seasoned network professional, you will play a pivotal role in designing and implementing cutting-edge DC-ACI networks. Your expertise will ensure seamless integration of these advanced solutions, driving business growth and operational efficiency. **Key Responsibilities:**Design, implement, and manage complex DC-ACI network...

Job Title: Voice Process Operations ManagerLocation: IndiaType: Full-timeShifts: Rotational Shift including night shifts Work Mode: On-siteSeniority Level: Mid-SeniorJob Summary:The ideal candidate will lead voice-based BPO teams, oversee daily delivery, manage performance metrics (AHT, CSAT, FCR, SLA), and drive process improvements while ensuring client...